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Weight based shipping for WooCommerce
[resolved] Sorry, shipping is unavailable (23 posts)

  1. metaphorcreations
    Member
    Posted 4 months ago #

    No matter what I do I keep getting the error: "Sorry, shipping is unavailable to the United States (US)."

    All of my settings are set to "Ship to All Countries" or similar depending on the setting and the only shipping method I want is this one... but, I continue to get the error. Do you know how to deal with this?

    Thanks!

    https://wordpress.org/plugins/weight-based-shipping-for-woocommerce/

  2. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Have you managed to make working any of the built-in shipping methods? E.g. flat rate?

    What version of WordPress, WooCommerce and Weight based shipping plugin you have currently installed?

  3. metaphorcreations
    Member
    Posted 4 months ago #

    I am using WP 3.8.1, WooCommerce 2.1.4 & Weight based shipping for Woocommerce 1.5.1

    I am able to use Flat Rate and Free Shipping. I do not get an option for Weight Based Shipping (from your plugin) when all three are active.

    When I only have Weight Based Shipping enabled is when I get the error.

  4. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Thanks.

    Shipping method is not available when Shipping Rate is empty/zero, i.e. when total shipping price is zero. Do you have Shipping Rate set up?

    If yes then please make screenshots of the following WooCommerce admin pages:
    1. Setting -> General tab
    2. Setting -> Shipping -> Shipping Options
    3. Settings -> Shipping -> Flat rate
    4. Settings -> Shipping -> Weight based

    This might help me to reproduce the issue.

  5. metaphorcreations
    Member
    Posted 4 months ago #

    I do have shipping rate setup in the Weight based shipping. Is this what you are referring to?

    Here are the screenshots.

    http://metaphorcreations.com/data/WooCommerce-General.png
    http://metaphorcreations.com/data/WooCommerce-ShippingOptions.png
    http://metaphorcreations.com/data/WooCommerce-FlatRate.png
    http://metaphorcreations.com/data/WooCommerce-WeightBased.png

    Note: I have emptied the page cache and still have the same issuee... just forgot to do it before taking these screenshots.

  6. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Yeah, that's what I referred to.

    Thx for screenshots. I tried to reproduce the issue but no luck.

    The only way I can think of to fix the bug is to get the same WP environment as you have and debug it on my machine. To be able to do so I need your WP DB dump and files. Of course any sensitive data you may have such as user records or uploads may be purged at first. Would you mind?

  7. pfitzgld
    Member
    Posted 4 months ago #

    Removed post – having exact same problem, but turns out it's a different plugin – AWD Size/Country Shipping. If it's any consolation, looks like both plugins may have been hit by the update to Woocommerce in the same way.

  8. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Correct, that's a different plugin. Anyway that info might be helpful to investigate the issue. Thx.

  9. metaphorcreations
    Member
    Posted 4 months ago #

    Sorry, this is on the back-burner for a couple days. I'll be getting into again early this week.

  10. paultp
    Member
    Posted 4 months ago #

    I have exactly the same problem "Sorry, shipping is unavailable to the United Kingdom (UK). If you require assistance or wish to make alternate arrangements please contact us."

    The website has been working fine until the last couple of WooCommerce updates (WC 2.1.4 & 2.1.5)

    Thanks
    Paul

  11. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Unfortunately, I can't reproduce it. It would be great if you provide me WP DB and files for testing. Please read the comment above: http://wordpress.org/support/topic/sorry-shipping-is-unavailable?replies=10#post-5310692.

  12. paultp
    Member
    Posted 4 months ago #

    You can log into my site if you want, how do I contact you?

    Drop the webmaster an email from yorkfamilyhistory.org.uk

  13. paultp
    Member
    Posted 4 months ago #

    Sorry, I'm in the wrong plugin as well. Doh!

    I'm using this one (which you have fixed) AWD Weight/Country Shipping for WooCommerce

    Many thanks and sorry again for wasting your time.
    Paul

  14. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    That's ok ;)

  15. niallolaoghaire
    Member
    Posted 4 months ago #

    Hi there
    I'm having the same prob - using wp 3.8.1 & woo 2.1.4 & AWD Weight/Country Shipping plugin. Not 100% sure which woo upgrade caused it but it was working previously. AS I'm in Ireland my error is: "Sorry, shipping is unavailable to the Rep of Ireland."

    Sadly that means I'm working on St Patricks Day :-{
    Thanks Niall

  16. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Hi Niall!

    It seems you are referring to a different plugin — http://wordpress.org/plugins/awd-weightcountry-shipping/. This one is called "Weight based shipping for WooCommerce" ;)

    Have a good St. Patrick's Day!

    Dan.

  17. metaphorcreations
    Member
    Posted 4 months ago #

    Alright - I figured out what the issue was, and it's completely my fault. Another person in my team was setting up the products and notified me that we needed weight based shipping... so, I assumed they actually added weights for the products... which they did not. After adding weights to the products everything worked as hoped.

    Sorry for the confusion and the waste of time. Thanks for the great plugin!

  18. metaphorcreations
    Member
    Posted 4 months ago #

    I'll mark this as resolved.

  19. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Ah, ok. Glad to hear that. Thx.

  20. mg3nlt
    Member
    Posted 4 months ago #

    I was getting this using AWD, so tried APG instead & still getting it. Getting really frustrated now :( I have tried ship to all, ship to selected, def have weights on the products....

  21. dangoodman
    Member
    Plugin Author

    Posted 4 months ago #

    Sorry, what APG stands for?

  22. rusticartistry
    Member
    Posted 1 month ago #

    I started getting this error message after updating woocommerce to 2.1.7 a few months ago.I deleted and reinstalled 2.1.6 and the problem went away. I tried updating to the current WC today, 2.1.11 and the error message came back. Again, deleted, reinstalled 2.1.6 only this time I am getting that error message for all products except those added in the past couple of weeks.
    Sorry, shipping is unavailable to the United States (US). If you require assistance or wish to make alternate arrangements please contact us.
    What can I do? Customers can't place an order. I am using the Per Product Shipping plugin by Mike Jolly.
    site is rusticartistry.com

  23. dangoodman
    Member
    Plugin Author

    Posted 1 month ago #

    Please address you request to WooCommerce or Per Product Shipping support. Here is support forum for Weight Based Shipping plugin.

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