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Kebo Twitter Feed
[closed] Sorry, no Tweets were found (62 posts)

  1. Peter Booker
    Member
    Plugin Author

    Posted 11 months ago #

    Hi guys,

    I have had reports of users installing the plugin and setting up their connection to Twitter but never being able to display Tweets.

    While these reports are very rare I would like to do everything I can to identify and resolve the problems. In light of this, I am asking that if anyone has problems which involve the plugin getting/displaying Tweets, identified by the Widget output showing "Sorry, no Tweets were found", that they let me know here.

    It would also be very useful if you could let me know:

    1. Your version of WordPress
    2. The Hosting Provider
    3. Any plugins you use

    All the feedback I get helps me to narrow down the potential issues and focus in on the things which really cause people problems, so I really appreciate it.

    http://wordpress.org/plugins/kebo-twitter-feed/

  2. jasonzeeman
    Member
    Posted 11 months ago #

    Hi,

    I am having this error since the plug in was updated a few days ago..

    My version of WordPress is 3.6
    My host in serv-hosting (south africa)

    Plugins used are:

    "best hit counter",
    "insert headers and footers"
    "Kebo twitter feed"
    "soundcloud shortcode"

    http://www.jasonzeeman.com

  3. Peter Booker
    Member
    Plugin Author

    Posted 11 months ago #

    Thanks jasonzeeman,

    I will look through the differences in the last couple of updates and see if I can identify what caused this for you.

  4. jasonzeeman
    Member
    Posted 11 months ago #

    Hey Peter!

    I can see you've been hard at work on trying to fix the twitter feed problem. I installed the update and my site is still not fetching tweets?
    I even re installed wordpress but am having no luck.
    I no longer get a "sorry, no tweets were found" on my site, it just comes up empty and I'm unable to scroll down to my footer?

    Any thoughts / advise?

    Jason

  5. Peter Booker
    Member
    Plugin Author

    Posted 11 months ago #

    Hi jasonzeeman,

    I am sorry to hear you are still having problems. If I understand you correctly it sounds like it might now actually be causing an error too, blocking the page from fully rendering. Would you be able to check your error log to see if/what error it is causing?

    I am still at a loss to what causes situations like this. It still seems there is a problem with collecting the Tweets data.

    One possibility is that I compress the data response from Twitter using GZIP and while browsers decompress the GZIPd JSON data fine, perhaps some servers are struggling which is causing issues.

    I will be making a change in the next few days which will result in the response not being GZIP'd, so perhaps this will resolve the issue.

  6. jasonzeeman
    Member
    Posted 11 months ago #

    Hi Peter,

    Sorry for not replying sooner. I have checked the error log and:
    "Good news, there have been no errors received from Twitter recently."

    I've tried pretty much everything from my side.. and no need to apologize. These things happen. I'm just happy for a great free plugin.

    Jason

  7. Peter Booker
    Member
    Plugin Author

    Posted 11 months ago #

    Hi jasonzeeman,

    After some extensive testing and help from some other people in the WP community (thanks Clorith). I have replicated what seems to be the problem by returning the data not GZIP'd, I had not considered some servers not being capable of decoding GZIP'd data.

    I want to do some more testing of my patch before it goes live and finish adding some of the other features part way done. Hopefully I will release this next patch by the weekend.

    Thnaks for all your support, your feedback on this issue has helped me to identify and hopefully fix something which will have caused many people problems.

  8. jasonzeeman
    Member
    Posted 11 months ago #

    Great news. Thanks for the support and good luck. Will keep my eyes open for the update!

  9. fmevans
    Member
    Posted 11 months ago #

    Hi Peter - I've just found this great plugin, set it up on my site and it worked fine. Then in the last 30 minutes it has just stopped working completely and I'm getting the "Sorry, no tweets to display" error.

    I then spotted that I needed to update the plugin, so did that, and it still didn't help. I am using WP v3.5.1 (too old?!), Heart Internet (UK) and only have 3 plugins (none of them security ones) activated. Any ideas?

    Thanks so much,
    Fiona

  10. Peter Booker
    Member
    Plugin Author

    Posted 11 months ago #

    Hi fmevans,

    I was just coming here to post an apology. A change I made to the script a little while ago (30-60mins), which altered the way data was transmited back to sites in an unexpected way, causing the plugin to begin showing "Sorry, no Tweets found!" on all sites (I think).

    I have reversed the change and will work on how I can safely implement the change at a later stage.

    The plugin should be working normally now, or from the next time it fetches the latest tweets.

    Sorry for the inconvenience caused, and please let me know if this problem continues after the next 15mins.

  11. fmevans
    Member
    Posted 11 months ago #

    ok - no problem at all - trust me to be working on it just as you were doing that!! :) Thanks for letting me know. I'll reactivate it.
    F

  12. Peter Booker
    Member
    Plugin Author

    Posted 11 months ago #

    No problem fmevans, sorry to have caused you problems. I will be more careful with updates in the future.

  13. Narkan
    Member
    Posted 10 months ago #

    I get "Sorry, no Tweets were found." as well. Authentication seemed to go fine.

  14. Peter Booker
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Narkan,

    Is there anything in the error log on the plugin's options page? Is this using version 0.5.13?

  15. Joolsjools
    Member
    Posted 10 months ago #

    Hi Peter,
    I've just installed the plugin and I, too, am getting the "Sorry, no Tweets were found" output in the widget.
    Wordpress 3.5.1; Kebo 0.6.7; Twitter @richdavies21
    I'm using 8 other plugins: Akismet; Contact Form 7; Custom Sidebars; Events; Google Analytics for WordPress; List category posts; Updraft Plus; Widget Entries.
    The Twitter account is not very active and I don't have control of it – it's a client's account and I don't want to tweet from it. There have been no fresh tweets since I installed the Kebo plugin; will tweets only show up from this point on, or can the plugin grab that last 4-5 tweets any way?

  16. Peter Booker
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Joolsjools,

    Sorry you are having problems too.

    When working correctly, it will grab the history of Tweets happily. It seems there are currently some big character encoding issues, which then corrupt the format of the Tweet data. Causing the "Sorry, no Tweets found" message, which is actually more like "Data was not in the expected format".

    I am working on this until it is fixed, I am currently re-thinking the way I deal with the character encoding completely. I hope I can have it all resolved by tonight/tomorrow.

    Sorry again for the inconvenience.

  17. Joolsjools
    Member
    Posted 10 months ago #

    Good stuff, I'm sure you'll crack it

  18. robshiflet
    Member
    Posted 10 months ago #

    I have the same problem, but perhaps with a twist.

    I am setting this plug-in up for a client. If I authenticate as myself (using my personal twitter account), it works perfectly. But when I try to backtrack (even so far as removing the plugin and re-installing) and authenticate with the client's twitter account, it doesn't work.

    I just get the error "Sorry, no Tweets were found."

    Any thoughts?

  19. Peter Booker
    Member
    Plugin Author

    Posted 10 months ago #

    Hi robshiflet,

    I think all the current support requests are linked in the same way. I believe it is a character encoding issue which causes the format of the tweet data to be corrupted. This is essentially what the "Sorry, no Tweets were found." message means.

    I have been working on an update all day, which hopefully removes/fixes the mess I had made of character encoding. I have also updated that particular error message to better reflect its meaning.

    I will be releasing the new version in the next 30mins and making a thread here with the new error message, containing a debugging version of the plugin which emails me to 'corrupted' data when it fails to display the tweets. This will help me to fix any situations where there is still a problem quickly.

    Sorry for the inconvenience this issue has caused.

  20. robshiflet
    Member
    Posted 10 months ago #

    Don't apologize. Thank you.

    I'll watch for the new update.

  21. Peter Booker
    Member
    Plugin Author

    Posted 10 months ago #

    The new version (0.7.3) is live now, along with the support thread with a link to the debug version.

  22. hockeybrad@gmail.com
    Member
    Posted 10 months ago #

    I'm on WP 3.6.1 (latest) and Kebo 0.9.7 (latest) and I'm pulling in just one tweet on a widget part of the page. However, I'm still seeing the "Sorry, no Tweets were found" message at the bottom.

    http://journey.rhombusdesign.com/

  23. Peter Booker
    Member
    Plugin Author

    Posted 10 months ago #

    Hi hockeybrad,

    Sorry you have had problems with the plugin.

    That is a rather confused error message. I think I know why it is mis-calculating if it is empty or not, I will do a quick test and push out an update shortly which addresses it.

    Ill let you know once it is done. Thank you for letting me know!

  24. Peter Booker
    Member
    Plugin Author

    Posted 10 months ago #

    Hi hockeybrad,

    The new version (0.9.8) fixes this bug, it took longer than expected as I had some Right-to-Left language support changes midway complete, which took longer than expected to finish.

    Thank you for making the time to let us know about the problem so that we could fix it and improve the plugin for future users, it is appreciated.

  25. hockeybrad@gmail.com
    Member
    Posted 10 months ago #

    Thanks, this has fixed the issue for me! I appreciate the plugin and your willingness to keep it updated.

  26. PLRDME
    Member
    Posted 9 months ago #

    Hi I just installed the plug-in. Everything seemed to go fine connect to the Twitter account, but I'm getting the same error message.

    Plug in version 1.0.7
    WP Version 3.6.1
    Other activated plug -ns include: Akismet, Bag Thumbnail, Exploit Scanner, Google Analyticator, List category posts, Theme Authenticity Checker (TAC), Wordfence Security

    I've just taken over responsibility for a wordpress site, and I'm trying to get things updated/redesigned. Any help you could offer would be appreciated; seems like a great plug-in!

    http://www.pepperdinelawreview.com

  27. Luke Ketley
    Member
    Posted 9 months ago #

    Hi PLRDME,

    If you go to your WordPress admin and navigate to settings>Kebo Twitter Feed.
    Can you just check that you are connected to Twitter, if so is there any errors in the error log section and can you post them here please.

  28. PLRDME
    Member
    Posted 9 months ago #

    Hi Luke,

    Thanks so much for your help. I saw there was an update to the plugin yesterday. I updated the plugin, but it still gives the same no tweets were found message on the site. For a split second though, it looked like the plugin attempted to work the first time I visited the site after the update.

    It does show that I am connected to Twitter. I"m not exactly sure where to look for the error log section you are asking about. There is an "incoming link" error that shows on the dashboard page that reads :
    RSS Error: WP HTTP Error: Could not open handle for fopen() to http://blogsearch.google.com/blogsearch_feeds?scoring=d&ie=utf-8&num=10&output=rss&partner=wordpress&q=link:http://pepperdinelawreview.com/

    Additionally, I downloaded and installed an error log dashboard widget, but it tells me error logging is disabled. I haven't been able to configure the error log to change that so far.

    Thanks again for any help you can offer.

  29. Peter Booker
    Member
    Plugin Author

    Posted 9 months ago #

    Hi PLRDME,

    If the plugin has had any problems, while connecting to Twitter to fetch your Tweets, they will be listed at the bottom of the plugin settings page. If there is no error log visible, then the plugin has not recorded any errors yet.

    Would you mind sharing which Twitter account you are trying to connect to? Perhaps I can see something which may cause problems.

  30. PLRDME
    Member
    Posted 9 months ago #

    Hi Luke,

    Sure thing. The twitter account is @PeppLawReview And yes, there is no error log visible on the bottom of the settings page.

    I really appreciate your continued assistance.

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