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Some readers can't see some comments (5 posts)

  1. fodden
    Member
    Posted 3 years ago #

    We recently learned that a few of our readers can see one comment on a particular post but not all four. Other with whom I've checked have no trouble seeing all four comments. I'm at a loss to know what might cause such an odd result. I've examined the comments and can't see anything out of the ordinary.

    The blog is http://www.slaw.ca and the particular post in question is at http://www.slaw.ca/2011/01/17/climate-change-fix-threatens-indigenous-peoples/

    Has anyone encountered a problem like this?

  2. alchymyth
    The Sweeper & Moderator
    Posted 3 years ago #

    i get one comment (in IE7 and firefox)
    and it says clearly: 'One Comment on “Climate Change Fix Threatens Indigenous Peoples”'

    as this is generated by the php code on the server, it should not depend on the viewer
    (unless it is a capability problem, that distinguishes different user roles)

  3. fodden
    Member
    Posted 3 years ago #

    Thanks for the feedback. There are, however, 4 comments; and I (and others) see them fine with Firefox and Safari. I"m not sure how unregistered vs. registered (or logged in) users could affect what published comments are visible.

    I've just reposted the comments now, changing the names and dates to be the same as the originals. I wonder if that helps. (Though what that would tell me, I'm not sure.)

  4. alchymyth
    The Sweeper & Moderator
    Posted 3 years ago #

    interestingly, there are now 4 comments.

    do you have any caches installed?

  5. fodden
    Member
    Posted 3 years ago #

    I did what I could to shake SuperCache up and that seems to have done the trick. I'm not at all clear still how the problem arose, but turning SuperCache off and then on with different settings worked.

    Thanks for the help. Much appreciated.

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