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[resolved] Some entry fields not exporting (23 posts)

  1. klibey
    Member
    Posted 1 year ago #

    THIS PROBLEM IS NOT RESOLVED!

    I am able to export, but some of the fields are empty when I export them. I have made them required, and I can see that they have data in them when I click on the individual entry within the WordPress Dashboard ... but this data is not exporting!

    I had no problems exporting the form entries in February and March. Then on 4/5/2013, 11:26:53 PM the problem began. I have 3 forms on my site, and this is occurring on only 1 of the forms. In addition, the 3 empty fields that are not exporting are repeated at the right of the .csv file.

    I am using Version 2.7.1 of the plugin. Please help ASAP as I have a deadline to meet!

    http://wordpress.org/extend/plugins/visual-form-builder/

  2. klibey
    Member
    Posted 1 year ago #

    I just got 60 new entries for my form today, and the same 3 fields are empty when I export to csv. Ever since 4/5, these fields are not exporting correctly. Was there an upgrade on that day perhaps causing the problem? Would updating to Pro and exporting to an xls file solve the problem?

    Please help???

  3. klibey
    Member
    Posted 1 year ago #

    Matthew, I upgraded to VFB Pro, but the problem persists. The same 3 fields that used to export fine, are no longer exporting!

    Please, please help, I am desperate. My deadline to provide the data to my client was yesterday!!!

    Please help!!!

  4. Matthew Muro
    Visual Form Builder Pro
    Plugin Author

    Posted 1 year ago #

    The latest update to VFB Pro was on April 26. The free version was March 13.

    Maybe something on your server changed?

  5. klibey
    Member
    Posted 1 year ago #

    Why would 3 of the 12 or so fields suddenly not export? The data is there. I am not the only person on this forum who has experienced the same problem.

    What kind of server issue are you suggesting? I cannot imagine one that wood affect only some fields.

  6. klibey
    Member
    Posted 1 year ago #

    And my other forms are fine!

  7. klibey
    Member
    Posted 1 year ago #

    Is there a way to get to my data through some other way? Where is the data stored?

  8. Tom R
    Member
    Posted 1 year ago #

    I had the same issue and noticed that the columns that weren't exporting had apostrophes in them (eg Child's surname). Just did an experiment by duplicating the form, removing the apostrophe from the label from one of the missing columns and exporting the data from the duplicate form. The columns with apostrophes in their titles were still empty, but the one without was populated.

    Does this suggest what the issue is?

  9. Tom R
    Member
    Posted 1 year ago #

    I removed all the apostrophes from the field names and all the data was exported. Seems to be an issue with entities in field names - the apostrophes were being exported as '.

    Smart quotes is disabled on my server.

  10. Tom R
    Member
    Posted 1 year ago #

    grrr. the entity was '

  11. klibey
    Member
    Posted 1 year ago #

    Hmmm, I think you are on to something! The 3 fields in question on my form all have ampersands in them!

    So, I duplicated the form like you said, and renamed the fields. But, how do you get the entries into the new form? When I duplicated it, the entries were not duplicated.

  12. klibey
    Member
    Posted 1 year ago #

    I tried just editing the fields in the form with my entries, but that doesn't seem to do anything for the entries that are already there.

    Matthew, can you do something about the filed names?? Right away???

  13. Tom R
    Member
    Posted 1 year ago #

    I don't think you can get the old entries stored against the new form without going directly into the SQL database. I am not remotely qualified to tell you how to do that, and would say be VERY CAREFUL and back EVERYTHING up before you go in!

    I'm fortunate as I was testing a new form that only had dummy data in it, so no harm was done.

    PS...Might it be worth saying "please" to the dev? For free or even $10 this is an awesome bit of work.

  14. klibey
    Member
    Posted 1 year ago #

    You are absolutely correct, Tom. Matthew, please, please can you do something so the export will accept columns with special characters in the labels.

    Funny thing is that the plugin exported my entries just fine in Feb. and March, and starting sometime at the end of March early April, I began getting the empty entries for the 3 fields that had special characters in the label - in my case an ampersand and a comma!

  15. Matthew Muro
    Visual Form Builder Pro
    Plugin Author

    Posted 1 year ago #

    Sounds like a problem with the CSV not dealing with encoded characters. I will look into it.

  16. klibey
    Member
    Posted 1 year ago #

    Thank you, I hope you can fix it soon! :-)

  17. klibey
    Member
    Posted 1 year ago #

    Matthew, have you figured it out? Will I be able to export my fields?

  18. Matthew Muro
    Visual Form Builder Pro
    Plugin Author

    Posted 1 year ago #

    Yes, and I have an update planned for all of my VFB plugins + add-ons tomorrow (unrelated to this fix). Your patience is appreciated. I do not work 'ASAP'. You are not the only person using this plugin and there are lots of other things that need to be done.

    Thank you.

  19. klibey
    Member
    Posted 1 year ago #

    Sorry, I was in a bit of a panic at that moment. I do understand your position, and I greatly appreciate the quick response you gave to this! I am glad it worked out. Thank you, and I look forward to your update! :-)

  20. Rosalux
    Member
    Posted 11 months ago #

    Hello Matthew,

    it seems for me there is the same problem that is described above. Exporting used to work fine but this time, the data of the entries that I need is not exporting. It would be great if you could respond to this. I can access the data but putting them into an excel manually will take hours...

  21. EpicCharter
    Member
    Posted 9 months ago #

    I'm encountering this issue now, too. Any field that has an apostrophe is omitted from my exports.

    I changed the form, but that didn't help. I have more than 1,000 entries I need exported and I'm missing the very columns I want!

    I was able to get into my database and see that my changes were reflected there, but the export is not changing at all.

    HELP! I'm using the current version of the Pro form builder.

  22. jeremygregg
    Member
    Posted 9 months ago #

    I am also experiencing this same problem, even though I have updated the form and am using Pro)

  23. EpicCharter
    Member
    Posted 9 months ago #

    Is there a plugin conflict somewhere?

    Jeremygregg...what plugins have you installed recently...or modified? I'm trying to figure something out even if Matt isn't going to help.

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