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"Some" Enquiries Not Being Received via Contact Form (4 posts)

  1. choicedj
    Member
    Posted 1 year ago #

    For the past year I have used a pro photo contact form which works very well for me, can be seen at http://www.choicedj.co.uk. Recently I have had a few clients calling me to say they sent a form in but I never responded, I have still been receiving other enquiries though during this time. I have tested it a few times and I never received the enquiry. I have several valid email addresses I use so I changed it and again when I self test some are not coming through but some are, it seems very random.

    In a bid to combat this I downloaded wordpress contact form 7 but I have no idea how to upload the zipped folder to the /wp-content/plugins/ directory as it advises for installation.

    Any ideas or has anyone else had a similar problem ? Obviously I just want to ensure I am receiving all my enquiries

  2. Te Calleja
    Member
    Posted 1 year ago #

    Maybe some of the emails landed on your Spam folder?

    To install a plugin
    1. go to your dashboard, then click on Plugins > add new

    2. Near the top, you will see:
    Install Plugins
    Search | Upload | Featured | Popular....

    3. click on Choose File and select the zip file from your computer

    4. click install now button

    5. after it installs, click activate

    Hope this helps!

  3. choicedj
    Member
    Posted 1 year ago #

    Thanks, no none of them went to spam, they just never arrived.

    I had already uploaded the plug in and activated but havnt got a clue how to edit it as it just shows a lot of code. When I go to customise my contact form the original one is still displaying so don't know how contact form 7 is supposed to override that and be edited.

  4. Te Calleja
    Member
    Posted 1 year ago #

    been a while since i used contact form 7 -- i think you add a shortcode to your contact page or the page where you want the form to show up.

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