Support » Plugin: Responsive Slider - Image Slider - Slideshow for WordPress » Huge-IT Slider just disappeared

  • Resolved yellowlabrat

    (@yellowlabrat)


    Just today I went to the website and the slider is missing.
    There is nothing indicating any error messages or anything like that.
    Here is the site:
    http://www.prodoh.com/

    After seeing the slider was missing, I tried deactivating and reactivating the plugin.
    That did not work.
    I then upgraded the plugin to the latest version, 2.4.3.

    Can you please let me know why the slider would suddenly disappear?

    https://wordpress.org/plugins/slider-image/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author huge_it

    (@huge_it)

    Dear customer,
    This problem is new for us and there is no error on frontend we should look at your backend to understand and fix problem, could you please give us (on info@huge-it.com) admin access to your website and we will tri to fix it as soon as it possible.
    Thanks.

    Thread Starter yellowlabrat

    (@yellowlabrat)

    Okay, I emailed you yesterday from the site. Let me know if you need anything else.

    Plugin Author huge_it

    (@huge_it)

    Dear customer we have updated our plugin and this issue is fixed.
    Please one more time contact us (on info@huge-it.com) to make sure that we are sending updated version to you.

    Thread Starter yellowlabrat

    (@yellowlabrat)

    Okay, thank you very much!
    I’m not sure what you did, but it is working great now!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Okay, thank you very much!
    I’m not sure what you did, but it is working great now!

    I’m glad that the update seems to have fixed your problem. It would be nice to know what is different in the 2.4.4 to 2.4.3 versions. It’s a little unclear from the development log.

    Hopefully the author can elaborate on what the fix was.

    Side note: @huge-it? This is a very important question: did you log into yellowbrat’s installation with credentials provided by yellowbrat and make changes there?

    Plugin Author huge_it

    (@huge_it)

    @yellowbrat, we had a bug fixed with our latest version, no other changes have been made.

    @jan Dembowski From now on we will manage to make relevant changes in the changelog of the product whenever having an update. We will soon edit the changelog and include all the changes thee. As for the issue, we have installed the latest version which was beta at that time, so we were not sure that it will not cause any malfunctioning with the customer’s website, so we did the installation on our own to reduce the risk. No issues have been faced with the client’s website. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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