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[resolved] site_inaccessible (2 posts)

  1. KatherineHere
    Member
    Posted 11 months ago #

    Error Details: The Jetpack server was unable to communicate with your site http://katherinehere.com [IXR -32300: transport error: http_request_failed Operation timed out after 15215 milliseconds with 0 out of -1 bytes received]

    I constantly keep getting this message and I have no idea how to fix it.
    I host through GoDaddy and could really use some help!
    I have another (work related) wordpress.org blog/account and had no issue getting JetPack set up for that one.

    Thank you!

    http://wordpress.org/plugins/jetpack/

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Hi katherine,

    I am sorry, I didn't see your post last week.

    In any case, this timeout error indicates that your site currently blocks all incoming connections from WordPress.com. I noticed that your site is hosted with GoDaddy, on a shared Windows server. In the past few weeks, other GoDaddy users reported similar issues; they were also hosted on a Windows server.

    GoDaddy is aware of the issue, and recommends to all users experiencing issues with their Windows servers to switch to a Linux server instead. To do so, go to your site management panel, and try the following:

    1) Click the + next to the hosting
    2) Clicked on options, then the customize tab
    3) Select the drop down menu under “Plan” and scroll up to select Linux

    According to GoDaddy, it can take up to 48 hours for the changes to apply, but your site will be completely transferred, and you will then be able to use Jetpack.

    If you do not feel comfortable making the change by yourself, do not hesitate to contact GoDaddy to let them know about the issue.

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