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[closed] site5 hosting refuses to move me from VPS to shared hosting - are they right? (4 posts)

  1. talgalili
    Member
    Posted 3 years ago #

    Hi all,
    I have hosted most of my websites (around 30+ WordPress sites), on site5.com for over two years.

    Recently, I have been using a plugin that caused a lot of CPU/memory usage.
    After failing to fix it, I moved (by their request) to a 50$ a month VPS hosting.

    Upon moving, all of my sites where down (on and off) for about three days.
    Each time the servers memory would get clogged and need a reboot. They (kindly) upgraded my package (temporarily, and pro-bono) to a 90$ per month package (with 1.5GB of memory), which fixed the problem.
    After a week of testing and reading, I figured out the problem and resolved the memory issue.
    They moved me back to the 50$ VPS plan, I then asked to be moved back down to shared hosting.

    Their response was that they need to monitor my usage, and then they will decide.
    After a week and a half they said my usage was fine and that they'll move me.
    Then, they e-mailed me that I have too much traffic (2000 visitors a day on one of the sites, they didn't talk about the other sites on the account), and that it is too much for shared hosting (with the "resource usage" - which was already fixed, so you can assume a normal WP install).

    So are they right?
    Should I stay on VPS, or should I look for another shared hosting provider for these websites?

  2. Their response was that they need to monitor my usage, and then they will decide.

    Unfortunately, that sounds just like Site5.

    Then, they e-mailed me that I have too much traffic (2000 visitors a day on one of the sites, they didn't talk about the other sites on the account), and that it is too much for shared hosting (with the "resource usage" - which was already fixed, so you can assume a normal WP install).

    That's just plain ridiculous. There are many sites with well over 2,000 visits a day on shared hosting.

    The fact that they aren't willing to even try tells me they don't want your business.

    Five years ago, I moved from Site5 to A Small Orange and never looked back. They may cost a little bit more than the competition, but their service reliability and support quality are second to none. I highly recommend them to anyone looking to escape from their current hosting provider.

  3. Ben Welch-bolen
    Member
    Posted 3 years ago #

    Hi James,

    Just wanted to jump in here, shared hosting is not designed for site's receiving over ~1500 to ~2000 unique visitors to php/mysql built scripts. Once you hit that much traffic you really need to look at moving to a VPS with dedicated resources.

    Thanks, Ben

  4. shared hosting is not designed for site's receiving over ~1500 to ~2000 unique visitors to php/mysql built scripts.

    There's no hard and fast rule for that.

    I mean, I've read this article where that's the limit, but in my experience, it's more variable, depending on (to list SOME factors) DB queries, size and optomization, as well as front page setups (one with fewer queries/smaller size is better) and what sort of caching you've got going on.

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