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[closed] Site works on Bluehost but not GoDaddy? (32 posts)

  1. machepap
    Member
    Posted 1 year ago #

    I'm moving a couple of wordpress sites from Bluehost to GoDaddy. Both (in both places) use the most recent version of wordpress, the Thesis theme, and both are working fine on bluehost. The first is up and running no problem on Godaddy, the next is not.

    I can get into the admin but the site itself is just white screen.

    I've tried trashing .htaccess, disabling plugins and switching themes, and gone into the database via phpMyAdmin to made sure the urls in the settings are correct. There are no differences n the config file... (except for passwords and database/usernames of course)

    Here's the site I'm having trouble with, on bluehost it's at http://saladdiaries.com and at godaddy it's at http://amykstudio.net/saladdiaries

  2. Krishna
    Volunteer Moderator
    Posted 1 year ago #

    godaddy it's at http://amykstudio.net/saladdiaries

    Seems to have no content, as found on testing with online tools. You may check your File Manager (or other file management systems) provided by your host and check if you have installed WP properly and restored your content (SQL database, images, etc.).

  3. machepap
    Member
    Posted 1 year ago #

    Everything is there. I can see the posts and their content in the admin section of the site, and I can see all the files, images, etc in the control panel.

  4. keesiemeijer
    moderator
    Posted 1 year ago #

    Maybe some files are missing.
    try:
    - re-uploading all files & folders - except the wp-content folder from a fresh download of WordPress. by using FTP or whatever file management application your host provides (Manual Update).

    - renewing your security keys in wp-config.php
    http://codex.wordpress.org/Editing_wp-config.php#Security_Keys

  5. machepap
    Member
    Posted 1 year ago #

    Thanks for your suggestions. This is already my second fresh install of WordPress. When the first one had this problem, I tried starting again from scratch, and according to the hosting provider, there was nothing missing the first time. As a test, I've tried removing the security keys and putting in the default 'put your unique phrase here' but no luck. What next?

  6. keesiemeijer
    moderator
    Posted 1 year ago #

    The strange thing is that your wp-admin works. Usually a blank screen means there are some php errors or files are missing (causing php errors).

    I would first try checking if the file permissions are correct:
    http://codex.wordpress.org/Changing_File_Permissions

    Also set WP_DEBUG to true to see if you get any errors.
    http://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG

    Always debug by using the default theme. Try replacing the default theme if it's corrupted:
    http://wordpress.org/extend/themes/twentytwelve

  7. machepap
    Member
    Posted 1 year ago #

    Another thought... Something I'm coming across in googling troubleshooting for this issue - possible php limit issues. But since this is one of two WordPress sites hosted on this same account and the other is working fine, I'm assuming (hopefully correctly?) that this is not the issue.

  8. keesiemeijer
    moderator
    Posted 1 year ago #

    But since this is one of two WordPress sites hosted on this same account and the other is working fine, I'm assuming (hopefully correctly?) that this is not the issue.

    It's always a possibility.
    Try and set WP_DEBUG to true to see if you get any errors.

    If you have access to your servers error logs you can check them too.

  9. machepap
    Member
    Posted 1 year ago #

    I just tried setting WP_DEBUG to true and also checked server error logs. Nothing.

  10. keesiemeijer
    moderator
    Posted 1 year ago #

    I think memory limit errors should show up in your server error logs, but try this:
    http://wordpress.org/support/topic/fatal-error-allowed-memory-size-6?replies=13#post-1017842

    Btw. I tagged this topic with “godaddy”, who are sometimes helping out in these forums.

  11. machepap
    Member
    Posted 1 year ago #

    Hmm, I looked at the php.ini file and there is no memory_limit set there

  12. machepap
    Member
    Posted 1 year ago #

    Oh and BTW, thanks for your help, and for adding that godaddy tag

  13. machepap
    Member
    Posted 1 year ago #

    Okay now the other wordpress site on Godaddy is not loading any page but the home page. It was working before but now it's not. Anything but the homepage brings up a 404 error. http://www.amykstudio.net

    Now I'm really confused.

  14. turtlechief
    Member
    Posted 1 year ago #

    since you've already checked the db I'd see if its timing out before it can accomplish its task. I had the same problem recently, and in my case it was GoDaddy server being ridiculously overcrowded. My same site worked fine on another host. When I tried setting WP_DEBUG to true on my GoDaddy server I was seeing a lot of 'MySQL server has gone away' errors. The exact same site on a different host had no issues and I'm not seeing the MySQL errors.

  15. machepap
    Member
    Posted 1 year ago #

    Where do you see that error message turtlechief? I checked again for error logs and there are four there, the first three are blank (0kb) the last says only
    [Fri Mar 08 08:09:25 2013] [error] [client 24.177.2.7] File does not exist: /var/chroot/home/content/33/10626633/html/gift-shop
    [Fri Mar 08 08:13:22 2013] [error] [client 24.177.2.7] File does not exist: /var/chroot/home/content/33/10626633/html/gift-shop
    [Fri Mar 08 08:13:26 2013] [error] [client 24.177.2.7] File does not exist: /var/chroot/home/content/33/10626633/html/gift-shop

    This is referring to the amykstudio.net site, where I get the 404 errors when I try to load pages. On the http://amykstudio.net/saladdiaries site I still get white screen.

    HOWEVER - a new discovery - when I load individual posts from the admin (by clicking "view" from the editor screen, I get a stripped-down version of the page - just content, no theme. (I have activated the twenty twelve theme for testing purposes) For instance:

    http://www.amykstudio.net/saladdiaries/lemon-kale-and-garlic-toast/

  16. keesiemeijer
    moderator
    Posted 1 year ago #

    Check if you have an index.html in the root of your site. Remove it if so.
    http://www.amykstudio.net/saladdiaries/index.html

    I get a stripped-down version of the page

    That is the twenty twelve Theme you're seeing.

  17. machepap
    Member
    Posted 1 year ago #

    No index.html

  18. machepap
    Member
    Posted 1 year ago #

    Another clue: I just tried reactivating my usual theme (Thesis) in the Salad Diaries site. I thought it would be interesting to see how the individual post pages appeared. I got this error message:

    Notice: get_theme_data is deprecated since version 3.4! Use wp_get_theme() instead. in /home/content/33/10626633/html/saladdiaries/wp-includes/functions.php on line 2839

    Warning: Cannot modify header information - headers already sent by (output started at /home/content/33/10626633/html/saladdiaries/wp-includes/functions.php:2839) in /home/content/33/10626633/html/saladdiaries/wp-includes/pluggable.php on line 876

  19. machepap
    Member
    Posted 1 year ago #

    WIth Thesis activated, the post pages are correct as far as content and style are concerned, however, there are error messages as well, "undefined offset" and many "undefined index":

    Notice: Undefined offset: 1 in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/post_images.php on line 160

    AND

    Notice: Undefined index: home in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 155

    Notice: Undefined index: home in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 17

    Notice: Undefined index: home in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 25

    Notice: Undefined index: template in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 25

    Notice: Undefined index: pages in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 36

    Notice: Undefined index: categories in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 56

    Notice: Undefined index: links in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 59

    Notice: Undefined index: feed in /home/content/33/10626633/html/saladdiaries/wp-content/themes/thesis_185/lib/functions/nav_menu.php on line 74

  20. keesiemeijer
    moderator
    Posted 1 year ago #

    So on your other site (is it http://amykstudio.net/ ?) only the front page works and on this site all other pages work but the front page. Can you still log in at both sites?
    Try setting the default permalink structure (for testing) for both sites in wp-admin > Settings > permalinks

  21. machepap
    Member
    Posted 1 year ago #

    Okay, did a little reading and realized these "notices" may have nothing to do with the problem on my site. I turned off debug for a minute and did a little more exploring and now I see that everything is loading perfectly except the homepage and some of the thumbnail images

  22. machepap
    Member
    Posted 1 year ago #

    can still log in on both sites. I have tried changing permalink settings before with no impact. Just now tried setting both to default, again no help. I'm running out of ideas...

  23. machepap
    Member
    Posted 1 year ago #

    To clarify, yes, I can see http://www.amykstudio.net but no other pages but the home page (just 404 error) and I can see all the pages EXCEPT the home page at http://www.amykstudio.net/saladdiaries - in this case I get a blank white screen

  24. keesiemeijer
    moderator
    Posted 1 year ago #

    So, amykstudio.net/saladdiaries is installed in a subfolder? Can you rename the .htaccess files for both sites.

  25. machepap
    Member
    Posted 1 year ago #

    yes saladdiaries is in a subfolder

    I have renamed htaccess several times, did it again now, no change

  26. keesiemeijer
    moderator
    Posted 1 year ago #

    I think it's time you talk to godaddy directly.

  27. machepap
    Member
    Posted 1 year ago #

    I agree. Unfortunately, I've been on the phone with them several times and have been very unsuccessful getting them to really look at this. I've been told "I don't know what else to suggest" and to check the wordpress site... My next move, I think, will be to switch hosts entirely.

  28. keesiemeijer
    moderator
    Posted 1 year ago #

    Well as a last ditch effort (and this can seem repetitive) I would try this one more time, in this order

    - switch to the default theme on both sites.
    - deactivate all plugins (on both sites)
    - Delete all files & folders (from both sites)- except the wp-content folder.
    - re-upload all files & folders (both sites)- except the wp-content folder from a fresh download of WordPress.
    - Remove both htaccess files (they shouldn't be there anymore) from both sites.
    - Create new wp-config.php files (for both sites) from the wp-config-sample.php from a fresh WordPress download.

  29. machepap
    Member
    Posted 1 year ago #

    Thanks. Unfortunately (or fortunately?) I gave up before I saw this message. I called godaddy and they were no help at all so I just shut down the account. I was trying to move the sites from another host for other reasons, but decided it wasn't worth it. I've put three days into this already, reinstalling completely from scratch twice with fresh database, and from fresh backups of everything. I appreciate your help. It would have been nice to understand why this is happening, but everything is working fine in the original host so I'll just count my blessings and leave it at that. ( http://amykstudio.com and http://saladdiaries.com )

  30. keesiemeijer
    moderator
    Posted 1 year ago #

    No problem.

    It would have been nice to understand why this is happening

    Yes, that would be nice. I've never seen this type of problem before.

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