Support » Plugin: Email Before Download » Site Visitor Receiving Two Emails Confirming The Download

  • Resolved Kea

    (@kea)


    Hi,

    I’m using Contact Form 7 with Download Monitor and Email Before Download to collect email addresses from visitors who download free stuff from my website.

    You can see an example of how its working here: Note Taking at Disciplinary Meetings

    In Contact Form 7 I’ve set up a form for each download with an email confirmation detailing the specifics of the document and have set these emails to copy to me so I know who has downloaded which document.

    In Email Before Download I’ve set the download to be ‘send email’ and have copied the same email as from CF7.

    This means that I receive a copy of the email but the visitor receives two emails.

    I’ve tried changing the Email Before Download to Inline only but then I only get an email confirming what has been downloaded and not who has downloaded it.

    I reset EBD to send email and changed the settings in the CF7 to only send the email to me. But then the visitor received a blank email just with an attachment.

    Ideally I want the visitor to receive an email with the document attached and for me to receive a copy of that email.

    Does anyone have any suggestions on how I need to modify the settings?

    Many thanks 🙂

    https://wordpress.org/plugins/email-before-download/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mandsconsulting

    (@mandsconsulting)

    Hello,

    Thank you for your interest in our plugin. The CF7 email settings are designed to send you an email with the information that the user has filled out. CF7 should not send an email to the user because EBD handles the email to the user, based on the settings in option 9.1 of EBD.

    If you have included this tag: [your-email] in the “To:” field of the contact form settings, the users will recieve two emails. One from CF7 and one from EBD. If you remove this tag your users will no longer receive two emails. You will get the email set up by CF7 and your users will get the email set up by EBD.

    Thread Starter Kea

    (@kea)

    Thank You 🙂

    I’ve switched the to and from emails round in CF7 and it’s all working perfectly now.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Site Visitor Receiving Two Emails Confirming The Download’ is closed to new replies.