WordPress.org

Ready to get started?Download WordPress

Forums

Site Vanished (31 posts)

  1. eternumviti
    Member
    Posted 1 year ago #

    All gone. My login page is blank, homepage is blank, everything else "Requested Page not known on this server".

    Yesterday it was fine. I haven't updated or performed any admin tasks, indeed haven't looked at the back end of the site for at least a week.

    I use Filezilla to access the server, and it all seems to be there. I have backups e-mailed to me, but don't know the procedure.

    Would be grateful for any help.

  2. Andrew Nevins
    Spam zapper & Volunteer Moderator
    Posted 1 year ago #

    Check your apache error logs, ask your hosting providers for this.

  3. eternumviti
    Member
    Posted 1 year ago #

    Could you please explain. My hosting providers are BT - asking them anything at all takes a week!

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    My hosting providers are BT

    You have my sympathy. ;-) If the site has fallen down and you haven't touched it for a while,. then it's definitely an issue at your hosts end. when you contact them, given them your domain name and ask them are they having any problems as your site has just effectively vanished without you touching anything.

    With luck, it will be a server issue at their end and the site will be back up again pretty shortly.

  5. eternumviti
    Member
    Posted 1 year ago #

    Thanks all.

    Have been onto BT, and was taken through to their web hosting pro service with commendable alacrity! However, as far as they can see, everything is as it should be. All the files are visible at the back end. They did mention that there had been an update of PHP at the weekend, but my site was visible yesterday, so flummoxed. They couldn't see anything wrong.

    This is the site URL

    http://www.blackdogwines.co.uk

    Not a good time of year for the website to drop, so any further thoughts would be welcomed.

  6. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Can you access your site's error logs? You may have to ask BT about them.

  7. eternumviti
    Member
    Posted 1 year ago #

    I can see the site's file structure server-side, but I can't find any error logs.

  8. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Try asking BT for access to these logs.

  9. eternumviti
    Member
    Posted 1 year ago #

    Apparently there is "no coding on 'index.php'" whatever that means. They tell me that I will have to re-upload my site. Presumably I simply need to re-upload from the backup - however, I don't know how to do that. My backup is in the form of a compressed Win RAR file.

  10. eternumviti
    Member
    Posted 1 year ago #

    I have now gone through the restore database process via PHPmyadmin as found here

    http://codex.wordpress.org/Restoring_Your_Database_From_Backup

    No change. I still have no site. Beginning to get very worried.

  11. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Apparently there is "no coding on 'index.php'" whatever that means.

    Which index.php?

  12. eternumviti
    Member
    Posted 1 year ago #

    I don't know. That is simply what the fellow at BT said.

  13. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I'm not 100% convinced that they have any idea of how a WordPress site works. You need to tell them that all of your site's content is stored in your database - not in any files - with all web pages generated on demand. Ask them if they have a recent database backup that they can restore.

  14. eternumviti
    Member
    Posted 1 year ago #

    I have just used the 'File Restore' facility in BTs website management page. I have some of the site back, but it is heavily corrupted and missing lots of items. Many of the files failed to upload.

    Here is a typical page. This is pretty heartbreaking.

    http://blackdogwines.co.uk/france/alsace/domaine-bruno-sorg/

  15. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    You don't want a file restore. You want a database restore. Ask BT about it.

  16. HypnoMorten
    Member
    Posted 1 year ago #

    Your site workes at my computer!

  17. eternumviti
    Member
    Posted 1 year ago #

    The database is amongst the files I restored.

    I have since reattempted to load my most recent automatic backup back to the server via php, but it makes no difference. I am following the instructions here

    http://codex.wordpress.org/Restoring_Your_Database_From_Backup

    Surely that should straighten things out. Although the sytstem tells me that the action has been successful, nothing changes. Previously I was getting the same nothing at all, now I am getting the same corrupted website.

  18. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Can you give us some specific examples of what is still missing on the site?

  19. eternumviti
    Member
    Posted 1 year ago #

    "Your site workes at my computer!"

    The site works, but not properly. The homepage is missing all its text, sidebars are missing at random, and something has corrupted the text, as here..

    http://blackdogwines.co.uk/france/

  20. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    The text issue definitely looks like a database problem. Can you check your wp-config.php file and see if contains the following lines:

    /** Database Charset to use in creating database tables. */
    define('DB_CHARSET', 'utf8');
  21. eternumviti
    Member
    Posted 1 year ago #

    esmi, can you tell me where to finf wp-config please..

  22. eternumviti
    Member
    Posted 1 year ago #

    OK, got. Yes, it contains those lines.

  23. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    OK . This suggests that the database has been damaged & that the collation on each table needs to be reset to UTF8. Just pass this onto BT.

  24. eternumviti
    Member
    Posted 1 year ago #

    Ha! BT. They want to charge me (more!!) for doing any work on this as wordpress is 3rd party!

    Tell me though, why can't I simply upload my backup database, which is presumably fine, as it predates this crash?

    Esmi, I am very grateful for your help on this. I have to go now, and will work on it tomorrow. Let me know your thoughts on the backup.

  25. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    The problem is (as I understand it) that you don't know exactly when this problem began. all you do know is that about a week ago, the site was fine., If the database damage began just before BT made the db backup, that could mean that it is just as damaged as the original database. :-(

  26. eternumviti
    Member
    Posted 1 year ago #

    Morning!

    I know when the problem started - overnight 19th/20th December. BT provide a choice of file backup dates which go from 5 to 611 hours ago, so no problem there.

    Additionally I have a weekly wordpress database backup sent to me automatically as an e-mail packaged up in WinRAR. Following the instructions as on the link that I showed in one of my posts above to restore the wordpress backup from a fortnight ago seems to have no effect whatsoever. The site remains in its corrupted form. I suspect therefore that my wordpress database restore routine isn't working, that I am doing something wrong.

  27. Hashbrown044
    Member
    Posted 1 year ago #

    I guess you could ask BT to restore the whole WP installation. Before you do that, you could find your post it the DB and see if the message is screwed up there too. If the message isn't messed up restoring the WP-install might be best. And try to disable all plugins and see what it does(I suspect nothing, but just a standard check I do when something goes wrong).

  28. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Try restoring the oldest backup along with a full copy of WordPress 3.4.2

  29. eternumviti
    Member
    Posted 1 year ago #

    BT have refused point-blank to have anything to do with wordpress and this matter, disclaiming any responsibility whatsoever. I had awful problems when I first uploaded the site, and in the end a 'rogue' operator at BT's support centre did it for me - he knew WP and knew exactly what the problem was. The BT manager I just spoke to said that the adviser would have been reprimanded had he known about it at the time! So I am now stuck. I have no idea how to upload a fresh copy of WP.

    If anybody can take me through it I would be hugely grateful!

  30. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    If you cannot manage this yourself, perhaps you need to consider hiring someone to carry out the work for you.

Topic Closed

This topic has been closed to new replies.

About this Topic