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Google Language Translator
[resolved] site isn't working after upgrade (34 posts)

  1. joernemann
    Member
    Posted 8 months ago #

    Hi!

    I just upgraded it to version 2.7. My site is in german. Now nothing is working anymore. There are just single letters showing up. When I press the english button it's working but at the end it's always "de" standing!

    reisephasen.com

    Can you help me?
    Thanks.

    http://wordpress.org/plugins/google-language-translator/

  2. siriandnemo
    Member
    Posted 8 months ago #

    Hi!

    I am also located in Germany. After installing the widget everything worked beautifully! Suddenly, this afternoon, the translations aren't working anymore:

    saskiajahn.de

    Firefox and IE8 seem to have the same issues:

    The standard language (German) suddenly does not appear anymore initally. Once English is chosen, the entire text seems to be torn up. The original German text cannot be brought back again. The widget is installed in the footer, most issues occur in the footer.

    The site will be a present, it would be wonderful to resolve the problem.

    Thanks!

    http://wordpress.org/plugins/google-language-translator/

  3. Aleksandar Perisic
    Member
    Posted 8 months ago #

    me2, it was working about one day, but now its not.
    Im shure its not other plugin or something, because we have 1 website for development and clone for Live version.
    On both versions its not working, its kinda strange even in wp-admin settings: http://pokit.org/get/img/26d2d43b65f390773cbc2458b245980d.jpg

  4. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi everyone, I'm not sure what is happening. Maybe Google servers are experiencing some issues. I'm checking into and will post back here once I become educated to the situation. And this could be a plugin issues as well, I will check.

    Thanks!

  5. siriandnemo
    Member
    Posted 8 months ago #

    Great! Thank you so much!

  6. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi siriandnemo, would you mind posting a link to your website, so that I could take a look. I will try and help out.

    Thanks!

  7. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    apsolut, would you mind posting your link here as well, it will help me look at the code to see what is happening, as a start.

    Thanks!

  8. siriandnemo
    Member
    Posted 8 months ago #

    Sure!

    http://www.saskiajahn.de

    if you register (welcome tab) I can give you administration rights.

    Would this be ok?

  9. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    siriandnemo, yes this would be fine.....please send admin login here: http://www.studio88design.com/get-in-touch/. Thanks!

    Also, I noticed that your website has it's body tag placed long after you have content displayed on the page. This is interesting, and could be an issue. I will check.

  10. apostlepoe
    Member
    Posted 8 months ago #

    Hi,

    I just updated to 2.7 and am seeing the same thing. When I select a language, the site gets translated into the desired language, but entire words/links disappear or are reduced to one letter.

    The same thing happens when I select a language from the Google toolbar (at the top of the screen). When I click on the [x] in the toolbar the site returns to normal.

    My site is in English. When I select "English" from the drop down menu, the site starts translating, even though it is already in English.  Though the translation is still in English, words get rearranged. For example "I was early for work today" might become "Today, work for early, jw". The letters "jw" also get appended here and there to existing text.

    I entered my site address at

    http://translate.google.com/

    and the translations worked normally. I tried several different languages.

    I went to the Google Translator Plugin "Settings" page and tried disabling and enabling all of the options. Testing the site after each change, making sure to clear my browser cache each time.

    No luck.

    I disabled 2.7 and am now using 2.6, which works perfectly.  I am using WordPress 3.6.1 (I see there's an update to 3.7 now) and the theme Atahualpa 3.7.12.

    Almost forgot, I have the code installed inside a widget.

    I'm happy with 2.6 so it's not a problem. I'm curious though so will be following this thread.

    =0)

  11. Aleksandar Perisic
    Member
    Posted 8 months ago #

    HI, Rob thanks for help, i mailed you the stuff and website link,
    If you need anything more just ask

  12. apostlepoe
    Member
    Posted 8 months ago #

    P.S. To My Previous Post,

    I also disabled every plugin I have except Google Translator. It didn't help.

    :0/

  13. Aleksandar Perisic
    Member
    Posted 8 months ago #

    I have Uncaught TypeError: Cannot read property 'N' of undefined in console.

    Can this be help:
    https://groups.google.com/forum/#!topic/google-translate-api/UgM8oNZc628

    Console Image: http://grab.by/rtb8

  14. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi guys, I've been working tirelessly on another site, and I have noticed a few things, on which I would like to comment:

    1) I have added "multilanguagePage:true" translation option to the plugin in version 2.7. I have not yet had issues with this until today, but I have found that removing this feature from the plugin, does make things appear to work a better some sites.

    I do notice that translation issues still exist, even when cutting /pasting the Google Translate tool directly into the sidebar of one of my user websites. It does not function correctly - period. Words are translated to single letters, and some other complications. With this happening straight from the Google translate site, I'm still unsure of what the "true" issue is.

    2) It's not likely the plugin would work, and then fail. I'm curious as to whether there have been some issues with Google servers being down. The plugin is not connected to anything outside of it's own files. Of course, if #1 above happens to be an issue on your site, then I would say the plugin has issues in that regard and for now, roll back to version 2.6 if you are able.

    3) I checked on Google server reports and found this: it may not be related at all, but it's evidence that some other have experienced down time, although nothing about translation is mentioned here.

    http://downdetector.com/status/google/news/2822-problems-at-google

    4. Also, a user's site that I'm working on as of now is a Windows IIS server, which is not directly compliant with mod_rewrite (used to produce nice urls). I'm thinking there may be issues here with outside tools connecting with WordPress if this is not configured properly, or if permissions are set too low as well. Just a thought..... considering that on "popular" servers I have not been seeing too many issues with functionality.

    5. Also, I have noticed a few German-based website issues just today. I'm wondering if it's a location issue.

    I'll be back in action tomorrow, checking up on things. Time heals all, hopefully!

  15. Aleksandar Perisic
    Member
    Posted 8 months ago #

    Great, yea it look like its Google stuff and german language, i will test more and see can i find more infos, and test samples on other sites.

  16. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi Aleksandar, I'm looking at your site now, I will update you here soon. Thanks!

  17. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi Aleksandar, I'm still looking into some things for you, but I did uncover a potential Google issue that I'm seeing through my browser. When I try and translate to English, I'm getting "Error: the server could not complete your request. Please try again later."

    Here's a possible reason for that, if you happen to experience this issue as well. Please let me know if you do.

    http://productforums.google.com/forum/#!topic/sites/IpYEAuT0Cxs

    As for the ",en" being added to your menu block, part of this is my issue with the plugin, since adding the "multilanguagePage:true" configuration to the plugin in version 2.7. I removed that from your plugin as of now, and it works properly, in most cases.

    I notice now that when Revolution Slider is activated, it adds the ",en" to the menu items again. There's some weird issue here, although I'm not sure yet of the exact problem.

  18. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi Aleksandar, I disabled each and every one of your plugins, and then completely deleted Google Language Translator (my plugin) from your website.

    I then installed the Google Translate tool directly from the Google Translate website, as a way to test my plugin's ability to function. http://translate.google.com/manager/website/. Your website does not work with the default translate tool provided by them, and it's not even working after I de-activate your theme, and re-activate the default WordPress theme, TwentyThirteen.

    At this point, I am becoming more suspicious that 1) Google is not working accurately with certain types of servers, and/or 2) Google has some issues with its translations in Germany. I have experienced the exact same issues with others from Germany as well.

    Aleksandar, I do have a possible fix for this that I have found successful with one other client.

    Please send me an email once you view your website currently and verify that you can see for yourself, that default Google translate is not functioning on your site.

    I will you further at that point to help you through this.

    Thanks, Rob Myrick

  19. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Aleksandar, would you mind sharing the service you use for your hosting provider, and maybe I could find out the server type used by them. It will help me build a case for the cause of some problem, if this is the issue.

    Thanks!

  20. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi joernemann, I can see you reverted back to version 2.6. Fortunately, this has solved many cases, due to a configuration change that was a bad assumption on my part.

    But there are still issues. I notice that on your site, when clicking the English flag twice, that your translations are being reduced to "letters" only. This used to NOT happen before just a few days ago, and I'm finding this problem on other sites as well, especially in Germany. So I'm unsure why this is the case.

    The next step for us is to install the default Google Translate tool on your website, and then remove my plugin to eliminate the plugin itself as an issue. I have been finding that issues still exist even without my plugin, in MOST cases.

    Please email me here if you would like me to login to your site and take a look. http://www.studio88design.com/get-in-touch/

    Rob Myrick

  21. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    joernemann, I might also have a fix for your site as well, as I mentioned with Aleksandar above. I have been successful in preventing the ability to click a 2nd time on your default flag, which would eliminate all problems in your case.

  22. Aleksandar Perisic
    Member
    Posted 8 months ago #

    Hi rob, sorry for delay..
    Demo is Bluehost a live website is world4you Hosting , i remembered that i did have WPML instaled there, so somewhere in mysql it can be problem ?
    because i did use /en/ or default german / in my links.

    Did anyone notice that when i use top Button (Translate/Original) there is no issues, but when i use drop down words become letters ?

  23. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Hi Aleksandar, I'm very glad you notice this small defect in Google's translations.

    When you select German from the toolbar OR the drop-down, things work great. But when you try and switch back to English, it will not translate back, except when you use the drop-down, which then gives you the weird-looking letters.

    Also very important to know if that there is a difference between "Default Language" and "German" (in your case). German is the hard-coded German translations, and "Default Language" is the function used to bring your website back to it's original state, which is what everyone usually wants.

    Somehow that is not happening correctly with your site, and some other sites in Germany (and very select few others around the world).

    These could also be website hosting issues specific to each server, so it's very difficult to pinpoint the issue.

    Aleksander, I do have a fix for this in my Premium version of the plugin, because I use custom functions to access the languages, so I can bypass the default translate function.

    I will add this manually to your site if you want, although it will be a custom-version of the existing plugin, and you would need to wait to update until future updates are made.

    Just let me know how you would like the translator to look and I will try and patch it for you. (i.e. tell me the flags you want, and the also what languages to show in drop-down, and if you want to show drop-down). I will just pull some of this functionality from my premium version, so it will not be too much work. I will not need to charge for this.

    But in future cases, now that we are seeing issues with specific websites, along with Google's functionality issues, I will likely need to start charging to fix these bigger issues, since they are not plugin faults.

    I enjoy helping everyone, but I must use my premium version to get things fixed and this takes a good amount of time for each site.

    Please let me know if I can help fix your website.

    Rob

  24. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Aleksandar, I am also wondering about the fact that you have German language as frontend on your website, but the actual WordPress installation is based on the English version. I'm guessing you like English in the Dashboard, but you actually use German keyboard.

    As a result, your HTML is outputting English-based code, and maybe the translator depends on that code to make it's decisions. Have you considered installing a German language file for your site?

    You can read about that here - it might make your site more "official" German......http://codex.wordpress.org/WordPress_in_Your_Language

    It might be a good opportunity to test...

  25. Aleksandar Perisic
    Member
    Posted 8 months ago #

    Yes, strange and strange.
    I use EN version, and in the end i just upload DE language folder.
    I can try to replace just WP stuff with default german installation to see will that help ?

    Sometimes i use DE install as default from start, i stoped using WordPress Language plugin because of some issues they did have with 3.6, i also think the best solution would be to use DE as default install but everytime you try to Cut little time :D there is something that double that cuted time :) , until now i didnt have any issue with WPML, but this client wanted google.

    Thanks for you time Rob :)

    I would love to use Flags, and in most of the time (85%) its German-English, and website default language is German.

    Also feel free to send me email with link to Premium one.

  26. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Thanks Aleksandar, yes I would try installation of the language files provided by WordPress here: http://codex.wordpress.org/WordPress_in_Your_Language. Although I'm not sure that will solve your problem, it would really just help me see how the site looks when in it's default state. And who knows, this could affect how the plugin outputs translation from my plugin to the end user.

    Would you like to install this language file first, and then let me know when it's done, then I can take a look on your site and go from there?

    I'm really interested to see this in action. Then we can see what happens from there.

    Thanks so much for good communication!

    Rob

  27. Aleksandar Perisic
    Member
    Posted 8 months ago #

    Hey Rob, i did download and install it GERMAN language.
    but just for info (files are the same, the WP languages - they just pack language folder inside ZIP and in Config they put language code, i did that the same but reversed i installed EN and added DE) , so im not shure the real problem is there, but you are free to test with me , i cant say im 100% shure in anything :) - hope it helps feel free to debug and stress as you like

  28. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Aleksandar, I found a fix for your site, would you mind viewing your site here and taking a look?

    Considering that we have both noticed issues with Google having the ability to translate back to the default language, I simply changed the default language on your site to something other than German.

    The site now translates with no display issues or added characters. Unbelievable.....

    Can you verify on your site now that both flags and drop-down are working correctly on your site? Remember, just because I changed my plugin to work like this, doesn't mean it was my issue. Both you and I verified together that translation did not work correctly even when installed directly from Google's site.

    Also, I did remove the problematic "multilanguagePage:true" issue that was part of my 2.7 update. That was an issue that will be corrected in the next update.

  29. Aleksandar Perisic
    Member
    Posted 8 months ago #

    I must say there is alot of strange stuff,
    couple of times when i click on EN drop down or flash i did get
    screen - only first menu translated...
    couple of times footer text and links are converted to letters...

    - Then i tested firefox, it worked from the first time... strange..
    but then again in FF on drop down sometimes i get only first menu translated... Screen

    Also without default language it translate sometimes German text when i click on German flag or dropdown..

    I still thinks the google have issues or its bug..
    Even other languages sometimes translate first menu and random text on site: Screen

    I think i will have more time on weekend, i need to test this on other websites, even ones with just English language.. so i can be shure its not google bug with wordpress...

  30. Rob Myrick
    Member
    Plugin Author

    Posted 8 months ago #

    Ok, I do see that now. I'm changing default back to German and back to the drawing board! Your HTML validation looks good too, so no issues there.

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