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Site Is Down - No Access To Server - Audio Folder Created In Public Html (6 posts)

  1. willcmusic
    Member
    Posted 2 years ago #

    Hi there, I'm having trouble with my site, http://www.willcmusic.com - Currently, the page will not load. I can't log onto my site's server via FTP (tried Cyberduck and Filezilla). This problem began earlier this evening immediately after I had executed one thing and one thing only.

    Earlier this evening, I created a new folder called "audio" and dragged it into my public html folder on my server. I was doing this as it was a suggested method for setting up WP Audio Player. I was creating a new folder to store all audio in. Immediately after I created the folder, my site stopped responding and I lost all ability to log onto my server via FTP. I'm guessing it's the new folder I added, but now that I can't access my site's server, I don't have the ability to remove the folder. Any help would be extremely appreciated, as my site is dead in the water as we speak!

    Thank you in advance!

  2. willcmusic
    Member
    Posted 2 years ago #

    To clarify, earlier today when I created the audio folder, I was logged onto my server via Cyberduck. Shortly after doing so, the server stopped responding and my site wouldn't load.

  3. esmi
    Forum Moderator
    Posted 2 years ago #

    Try contacting your hosts. It sounds like a server issue.

  4. Jose Castaneda
    Member
    Posted 2 years ago #

    The site seems to work fine on my end. Have you tried logging in via the cpanel?

  5. willcmusic
    Member
    Posted 2 years ago #

    @ jcastaneda ... happy to hear it's working on your end, that's good news. I actually don't have cpanel over here on my end. Seems like that something that requires purchasing, or maybe I'm confused. Definitely a beginner over here. I see esmi said I should contact my hosts. Maybe I'll do that unless you have any other advice. The past two times I've contacted my host with issue I've received no response, so I'm hoping to get more help from guys like you. Kind of in a panic over here. Thanks for the responses, you two.

  6. esmi
    Forum Moderator
    Posted 2 years ago #

    Seems like that something that requires purchasing, or maybe I'm confused

    Unlikely. Most hosts offer some sort of account management tool as standard when you purchase hosting. cPanel just happens to be a very common example. Can you access the front end of your site yet?

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