WordPress.org

1. Leontien
   Member
   Posted 4 months ago #

   Our organization's site went down. It's http://moneyinpoliticsohio.org/
   I am able to post one post but that's it. The back end looks fine. All my widgets and pages are gone when going to the website. I contacted our server and they can't find anything wrong. Please help.

2. esmi
   Theme Diva & Forum Moderator
   Posted 4 months ago #

   Have you tried:

   - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

   - switching to the Twenty Eleven theme to rule out any theme-specific problems.

   - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

3. almusaldridge
   Member
   Posted 4 months ago #

   This is what I see on my site http://www.almusadridge.com

   Error 404 - File Not Found.
   We're sorry, the file you requested could not be found. Please check for a mis-typed URL error, then press the refresh button on your browser.

   I need to know how to fix it

4. esmi
   Theme Diva & Forum Moderator
   Posted 4 months ago #

   @almusaldridge: It is considered extremely impolite to interrupt another poster's thread. Please post your own topic.

5. Leontien
   Member
   Posted 4 months ago #

   Thanks, I did step 1 and step 3, step 2 is a little harder because I have to get the okay from the ED to do this as I'm assuming it will change the look of the site correct?
   In any case, I can try step 2 if that theme is the same or almost the same but step 1 and 3 didn't work unfortunately. Any other suggestions?
   I appreciate it.

6. almusaldridge
   Member
   Posted 4 months ago #

   The error 404 file not found is coming up when I visit my site.
   I can get into my back office by signing in. Once I am in the back office all of my save post and previous post or not there. I am in the version of writing a short story book and I kept all, I mean all of my save article on my Word Press blog back office. I need to recover all of my posts and save ones. Will greatly appreciate your help........
   Thank Almus Aldridge

   My site is http://www.almusaldridge.com

7. Chip Bennett
   Member
   Posted 4 months ago #

   @almusaldridge::

   Start your own topic. As @esmi said:

   It is considered extremely impolite to interrupt another poster's thread.

   @Leontien

   Switching to a known-good Theme is a critical part of diagnosing a problem, because it helps determine if the problem is Theme-related or not.

   As for changing the look of the site: yes, obviously, it will. But if your site is currently down, does that really matter? The objective here is to get your site up and running as quickly as possible. Isolating the source of the problem is more important than temporarily changing the look of your site.

8. Leontien
   Member
   Posted 4 months ago #

   Almus, please post your own topic, it has nothing to do with my error!

9. Tim S
   Member
   Posted 4 months ago #

   I agree with Chip. It doesn't matter if it changes the look of your site, if your site is down, no one can see it anyways. Switching to the default theme and turning off ALL plugins, is the first step in isolating the issue. There's really no other way around it.

   I just looked over the site, and I don't see any obvious errors.

10. Leontien
    Member
    Posted 4 months ago #

    Okay, I changed the theme and you are right: my site came back!
    Now, how can I get back to my original theme, or can't I?
    Thanks for all your help Tim, Chip and Esmi.

11. Chip Bennett
    Member
    Posted 4 months ago #

    Okay, I changed the theme and you are right: my site came back!
    Now, how can I get back to my original theme, or can't I?

    Great! Now, we need to isolate the error in your Theme.

    The first step is to enable WP_DEBUG.

    Using FTP, find the wp-config.php file in the root directory of your WordPress install. Open it using a text editor, and find (or add) this line:

    define( 'WP_DEBUG', true );

    (If it exists, it will say false; just change false to true.)

    Then, activate your Theme, and report any errors that are displayed. (You may need to look in your browser source to find the error message(s).)

12. Leontien
    Member
    Posted 4 months ago #

    Thanks Chip, I hate to say this but I'm a little confused: I found the wp-config.php file in the FTP, I was able to open it in word, and, because I didn't find the text you gave me, I added the text to it, but since I couldn't move this file from the site part of the ftp to my site of the ftp, I don't know how to upload it again... suggestions? I'm sorry!

13. Tim S
    Member
    Posted 4 months ago #

    You should never use Word to edit code. I suggest you use notepad. Word can place extra characters in the code. Once you've made the edits via notepad save the file. Then use the FTP program to upload the file in the same location as you downloaded it. Now, the steps to use FTP vary from FTP client to FTP client.

14. Leontien
    Member
    Posted 4 months ago #

    Well, I changed it to notepad but even though I save it in notepad, it continues to be word in the FTP. I'm sure that's another problem by itself again....
    But, I added the define('WP_DEBUG', true); and it didn't change the site, there were also no error messages, anywhere. I think I might have to stick with a different theme... Or, do you have any other suggestions?
    Thanks!

15. esmi
    Theme Diva & Forum Moderator
    Posted 4 months ago #

    it continues to be word in the FTP

    How do you know that?

16. Leontien
    Member
    Posted 4 months ago #

    The little icon next to it is the word icon

17. esmi
    Theme Diva & Forum Moderator
    Posted 4 months ago #

    What FTP client are you using? Are you uploading the file in ASCII format? Have you tried deleting the file first and then uploading the Notepad version?

18. Leontien
    Member
    Posted 4 months ago #

    The encoding of the file is ANSI. I downloaded the wp- file to my desktop, changed it into a notepad file, but, when I look at it through the ftp site it is a word file. All the other wp- files are now also word files...

19. Chip Bennett
    Member
    Posted 4 months ago #

    Okay, what you're saying is that your computer has associated .PHP files with MS Word. They aren't actually "Word" files (as in, they are not .doc or .docx files); rather, your computer just considers MS Word as the default application for opening such files.

    So, while it's better to use a simple text editor, as long as Word isn't changing the file encoding, you shouldn't run into any problems. The key here is ensuring that WP_DEBUG is enabled, so that we can help diagnose the problem.

    You indicate that you don't get any error messages - however, when I just now checked your URL, I note that you're still running Twenty Eleven. You need to activate your normal Theme, in order to see any error messages that it generates.

20. Leontien
    Member
    Posted 4 months ago #

    Okay, that's good to know. I enabled the WP_DEBUG by adding the line to the other lines. I hope that's all that needed. I don't have the old theme up right now but can switch as soon as you are back online and have time to take a quick look at it. Thanks!

21. Chip Bennett
    Member
    Posted 4 months ago #

    Just go ahead and switch, and report back here with any error messages that appear. Note: you're looking for messages that start with "fatal error:".

    You'll want to look at both the browser output, and the browser source.

22. Leontien
    Member
    Posted 4 months ago #

    I don't get any error messages...
    http://moneyinpoliticsohio.org/

23. Chip Bennett
    Member
    Posted 4 months ago #

    I don't get any error messages..

    Well, the site appears to be no longer down, either... so something changed, but the end result appears to be that your normal Theme is working, and your site is up and running...

24. Leontien
    Member
    Posted 4 months ago #

    No, unfortunately the site is down. The only thing I get is the first post I post but my entire site bar is still gone as are my other posts..

25. Chip Bennett
    Member
    Posted 4 months ago #

    Ah, I see what you mean. Your site isn't down (as in: nothing displays); rather, it's just not displaying properly. Both are equally bad; they're just two different issues. :)

    Are you sure that you have WP_DEBUG enabled? Based on what I'm seeing, there should be some fatal error message being generated, because the full HTML output isn't even being rendered.

26. Leontien
    Member
    Posted 4 months ago #

    What I did is added "define( 'WP_DEBUG', true );" to the right file and uploaded back to the ftp. (without the quotes) It wasn't there so I actually added just that sentence.

27. Chip Bennett
    Member
    Posted 4 months ago #

    Where in wp-config.php did you add that line? Did you add it to the very bottom? If so, that probably won't work.

    I suggest adding it right before this line:

    /* That's all, stop editing! Happy blogging. */

28. Leontien
    Member
    Posted 4 months ago #

    aha! This is what I got:
    Notice: Trying to get property of non-object in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216 Warning: include(/var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/plugins/twitter.php): failed to open stream: No such file or directory in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/init_core.php on line 52 Warning: include(): Failed opening '/var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/plugins/twitter.php' for inclusion (include_path='.:/usr/share/pear:/usr/share/php') in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/init_core.php on line 52 Notice: Undefined property: Options::$featureblog in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216 Notice: Undefined property: Options::$enable_drop_down in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216 Notice: Undefined property: Options::$google_ie in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216 Notice: Undefined property: Options::$asynch_analytics in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216

    AND

    NOTICE: UNDEFINED PROPERTY: OPTIONS::$ENABLE_DROP_DOWN IN /VAR/WWW/VHTDOCS/USERWEB51311/HTML/WP-CONTENT/THEMES/WHITEHOUSE/CORE/ADMIN/OPTIONS.CLASS.PHP ON LINE 216

    AND

    Notice: Undefined property: Options::$hide_sub_header in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216 Notice: Undefined variable: children in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/library/_sub_head.php on line 10 Notice: Undefined property: Options::$subnav_categories in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216 Notice: Undefined property: Options::$hidesearch in /var/www/vhtdocs/userweb51311/html/wp-content/themes/whitehouse/core/admin/options.class.php on line 216

29. Chip Bennett
    Member
    Posted 4 months ago #

    I see that you're using the WhiteHouse Theme. Have you modified the Theme in any way?

    Also, it looks like you may need to dig into your server error logs to find the fatal error that is disrupting page rendering. None of the warnings/notices that I'm seeing would cause the problem.

30. Leontien
    Member
    Posted 4 months ago #

    Thank you, our server said they have done everything they could, using the last back up, but the problem was still there. I think we're just going to go with another theme. Thank you so much for your help. At least we've done everything we can it seems. Who needs Whitehouse anyway!

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