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Site inaccessible to some, comments don't work for others (10 posts)

  1. jfruh
    Member
    Posted 6 years ago #

    OK, I am having a really bizarre set of errors on my WordPress site this morning. Hope y'all can help, cause I'm baffled.

    Got a note from one of my users telling me my site was down. Went to check it out and discoverd it seemed to be working fine. But a little more poking around revealed lots of weirdness.

    *I can access the site as usual using Safari on Mac OS X. If I use Firefox on OS X, though, I just get a blank page when I access the site; when I try to view source, it's similarly blank. Other Safari-derived OS X browers, like Shiira and Camino, work fine.
    *I was able to access the site OK with IE7 and Firefox on Windows XP. My user, however, tells me that when he tried to access it with IE7, he got an "Internet Explorer cannot display the webpage" error.
    *Trying to post comments doesn't work on any browser/OS combo from where I sit. On the Mozilla-derived browsers, I just get blank pages. On IE, I get an "Internet Explorer cannot display the webpage" error. On Safari, I get "Safari can’t open the page “http://joshreads.com/?p=1407#comment-422000” because the server unexpectedly dropped the connection, which sometimes occurs when the server is busy. You might be able to open the page later."
    *I can still access the WP control panel and create new posts with any browers that can access the main site. One thing I note is that none of the stuff on the dashboard page that draws from other sites -- the "What links here" from Technorati or any of the feeds on WordPress news -- is not appearing.
    *Other sites hosted on the same server are working fine -- including a PHPBB site running off of the same PHP install.

    I'm using 2.3.1 because I upgrade via Fantastico and it doesn't seem to have picked up 2.3.2 yet. Anyone with any idea on even where to start with this, help! My site is at http://joshreads.com if you want to take a look.

    Update I should add that I didn't change anything about the site at the time the errros started -- I didn't even put up a new post. I do have ads on the site that change automatically from time to time but the problems seem to be affecting areas of the site (like the dashboard) that don't have ads on them.

  2. jfruh
    Member
    Posted 6 years ago #

    Follow-up to my own post -- on the advice of a friend, updating the permalink structure on Options > Permalinks seems to have done the trick for no good reason I can think of. My friend that this can work the kinks out of a lot of WP problems, so that's a word to similar sufferers...

    Josh

  3. DianeV
    Member
    Posted 6 years ago #

    Thanks; that's good data.

  4. Dalton
    Member
    Posted 6 years ago #

    I recommended that Josh reset his permalinks after my experience with this bug that causes the database to crash when a site has too many pages. His site doesn't have very many pages, but he has more than a thousand posts and many thousands of comments. I'm sure Josh could answer this better himself, but the number could be over 100,000, given that some of his posts have generated a thousand comments on their own.

    Does anyone else have experience running a site of this size? Do we know how well WordPress will scale when dealing with this many comments? I was extremely surprised to be bitten by the Pages permalink bug with only a few hundred pages in the system.

  5. jfruh
    Member
    Posted 6 years ago #

    Hmm, curioser and curioser. I just switched this back to unresolved ... the near-universal problems that caused me to post the query in the first place seem to be gone, but I still have a few users who are encountering the same problems even after the fix. One tried posting a comment with Lynx and got an "error reading from socket" if that means anything to anybody.

    More troubling, I can no longer access the plugins or presentation pages on my WP dashboard -- I get "Safari can’t open the page “http://joshreads.com/wp-admin/plugins.php” because the server unexpectedly dropped the connection" on Safari and blank pages on Firefox in OS X. Rebuilding the permalinks structure again seems to have no effect.

    Oh, and to answer Dalton's question, I have 176,636 (!) comments. Who knew I'd be pushing the limits of WordPress?

  6. gusbear
    Member
    Posted 6 years ago #

    I think im having a similar problem, i get "Internet Explorer cannot display the webpage" to my main page and all permalinks i can think of. the only thing that works is the admin panel but then again the presentation and plugins pages cant be accessed. i am able to write new posts and edit comments tho.

    heres what i was doing:
    i was editing my style.css (i use this theme http://wpthemepark.com/themes/paalam/), changing some fonts and i forgot to close with a "}". I then viewed my site and my sidebar was missing, so i realised my error and quickly corrected it.

    i then viewed my site again, and it appeared normal like how i expected it to. i then clicked my menubar link to a post category and was shocked that it didnt work, i went back to all the pages i could and they all didnt work.

    i have a phpbb3 forum that still works fine tho so im pretty sure this is a wordpress bug, any ideas?

  7. gusbear
    Member
    Posted 6 years ago #

    ok quick update, i tried everything, replaced all the files with backups via ftp, looked in the mysql database for any errors, everything i could think of, and nothing worked.

    i finalyy gave up and now its 10 hours later and the site works fine again. no idea how it died and how it recovered itself. i just hope it doesnt happen again :)

  8. gusbear
    Member
    Posted 6 years ago #

    UPDATE:

    Ive had the problem occur again 2 times, and I got my webhost to restart the webservices which solved the problem.

    Some clues they gave me were:

    From what we can see from our server logs, this error occurs when wordpress was loading a jpg file.
    The following was recorded in our server logs.

    Not a JPEG file: starts with 0x47 0x49
    Not a JPEG file: starts with 0x47 0x49
    [Sun Mar 09 13:49:27 2008] [notice] child pid 1211 exit signal Segmentation fault (11)
    [Sun Mar 09 13:49:27 2008] [notice] child pid 1213 exit signal Segmentation fault (11)
    [Sun Mar 09 13:49:27 2008] [notice] child pid 2548 exit signal Segmentation fault (11)

    This may mean that you have a corrupted jpeg file that wordpress tried to load but resulted in an error.

    I know that 0x47 0x49 are GIF files, so im guessing wordpress is looking for a JPEG which turns out to be a GIF? I cant figure out which file it is and the only GIFs i have are from my theme... And I should get the error all the time, not randomly. I wasnt editing or accessing the website the last 2 occurances, anyone have any idea what the cause could be?

  9. jjmusicpro
    Member
    Posted 5 years ago #

    everyone is having thie problem with IE
    i hope they come out with a fix, i have yet to see one that fixs iit

  10. Z
    Member
    Posted 5 years ago #

    I think this is the exact problem I'm having. It happens randomly and I don't know why - basically my comments go down and the rest of my site seems to work. I tried all the fixes for the "blank page after comments" issue, and the ONLY thing that fixes it is when I restart my server.

    I contacted tech support at my web server company and they say that they think /tmp was full. My site was also returning this error:
    081030 8:33:17 [ERROR] Error in accept: Too many open files in system

    I don't know why that would kill my comments, but restarting Apache fixes it, meaning it probably was either a full /tmp or something else that gets emptied out when Apache restarts. I'm not really experienced with this kind of thing and am hoping someone can help with a fix for this soon. It's so annoying to have this continue to happen.

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