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Site homepage not available (11 posts)

  1. Ibietela
    Member
    Posted 2 years ago #

    Hi my site was working perfectly but later i started seeing this

    Forbidden You don't have permission to access /index.php on this server.Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

  2. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    First, check your site at Securi (to see if it was hacked). If not, consult your webhost. This is assuming you made no changes to cause this.

  3. Ibietela
    Member
    Posted 2 years ago #

    i did they comfirmed no malfunction or anything,my host said he does not know the problem

  4. Pioneer Valley Web Design
    Member
    Posted 2 years ago #

    I am not sure what type of diagnosis your host was able to provide you... Did they test the live site? Did they note they also received 403 errors? Did you make any site changes lately including updates?
    Without a site link, we would only be guessing at the issue.

  5. Ibietela
    Member
    Posted 2 years ago #

    the index.php have change from 0000 to 655 don't know. And my host reseller cant do it

  6. esmi
    Forum Moderator
    Posted 2 years ago #

    Change the permissions on index.php back to 644.

  7. Ibietela
    Member
    Posted 2 years ago #

    Will it work?

  8. esmi
    Forum Moderator
    Posted 2 years ago #

    We won't know until you try. Troubleshooting is a process of elimination.

  9. Ibietela
    Member
    Posted 2 years ago #

    He said he tried it but it did not work

  10. esmi
    Forum Moderator
    Posted 2 years ago #

    Then he needs to look at possible file ownership issues. This is a hosting issue - not a WordPress one.

  11. Ibietela
    Member
    Posted 2 years ago #

    oK thanks

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