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Site goes offline with Jetpack (WP 3.8) (5 posts)

  1. greenpeas
    Member
    Posted 8 months ago #

    We upgraded our WP site running a Twenty Thirteen child theme to wordpress 3.8 and the site went off line. I went through and deactivated each plugin, and then reactivated each plugin one at a time. As soon as the jetpack plugin is activated, it throws the site offline. My wife uses it for stats mainly; but subscriptions. Any ideas on what ay fix our issue?

    http://wordpress.org/plugins/jetpack/

  2. greenpeas
    Member
    Posted 8 months ago #

    Looks like jetpack has some issues. When she publishes a new blog post, jet pac sends out an email to subscribers. Without jetpack, it doesn't happen. Not sure what to do now. Mainly need a way to access subscribers for using a different method of alerting to new blog posts.

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    Could you try to log in to your site via FTP, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    Let me know if it helps.

  4. greenpeas
    Member
    Posted 8 months ago #

    Thanks, I will try, actually it was activated this morning, and hadn't caused a site crash yet. However, as soon as I deactivated it via the admin area, I got this error:
    Fatal error: Out of memory (allocated 50069504) (tried to allocate 1990301 bytes) in /homepages/40/d154139219/htdocs/Dancing/wp-includes/functions.php on line 252
    I'll delete via FTP and install via http://FTP...

    We tried increasing the memory yesterday adding define( 'WP_MEMORY_LIMIT', '64M' );
    to the wp-config.php

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    We tried increasing the memory yesterday adding define( 'WP_MEMORY_LIMIT', '64M' );

    That's a good idea. As you've probably discovered, this error is a common WordPress issue:
    http://codex.wordpress.org/Common_WordPress_Errors#Allowed_memory_size_exhausted

    If it keeps happening, I would suggest that you get in touch with your hosting provider, as the constant you've added to your wp-config.php might get ignored if there is no available memory for your site.

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