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Site crash after plugin update (6 posts)

  1. Bin-The-L-Plates
    Member
    Posted 8 months ago #

    Updated a couple of plugins and I've been unable to get onto my site, all that is displayed is the following message.
    I'm unable to log into the dashboard and although it does backup automatically each day I can't seem to get access to my site.
    Got no idea how to recover my site or how to proceed so any help would be appreciated.

    Site is http://www.Bin-The-L-Plates.co.uk
    Here's the error.......
    Parse error: syntax error, unexpected T_STATIC, expecting ')' in /homepages/29/d195263644/htdocs/Bin-The-L-Plates WordPress/wordpress/wp-content/plugins/testimonials-widget/lib/aihrus/class-aihrus-common.php on line 44

  2. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    You can deactivate that plugin by using FTP or Cpanel to access your site files on the server - find it here in the plugin's folder:

    wp-content
        plugins
            testimonials-widget -DELETE THIS FOLDER
  3. Bin-The-L-Plates
    Member
    Posted 8 months ago #

    Thanks for the suggestion.
    Can you be a bit more specific, and how do I do you suggestion.
    Thanks

  4. Dave Naylor
    Member
    Posted 8 months ago #

    You need to use an FTP client such as FileZilla:

    https://filezilla-project.org/

    If you don't know what FTP is, it's a way of transferring and managing files between computers, such as your own desktop machine and the machine where your website lives. If you can use a file manager, you can use FTP.

    You can read a tutorial here:

    https://wiki.filezilla-project.org/FileZilla_Client_Tutorial_(en)

    Once you've digested that, login to you hosting account with FTP and delete the files indicated by @WPyogi

  5. Bin-The-L-Plates
    Member
    Posted 8 months ago #

    Thanks for the suggestions.........
    I'd remembered using FileZilla before when I called tech support to the host of my website some time ago, so thought I'd give them a call and hoped they'd talk me through what I needed to do.
    Of course, being in the UK I'd forgotten the annual ritual of Thanksgiving and they are closed until Monday, jeez its only a turkey ;-)
    I suppose its a pitfall of WordPress that its so easy to use and build website, that when it goes wrong and the mucky stuff hits the fans if you're not computer literate then it can freak you out.
    Anyway, thought I'd have a nosy and see if both of your comments made sense, and they did, and after a couple of clicks we're done and the website is back up and running !!!
    So relieved, as I'd visions of burning the midnight oil rebuilding the site etc.....
    I guess its a lesson learn't, although some might disagree, don't update the plugins unless you have to as it'll potentially screw your site.

    So, many thanks again for your prompt and accurate support/help, sanity has now resumed at for the time being.
    Thank you :-)

    Did I say thanks ?

  6. WPyogi
    Volunteer Moderator
    Posted 8 months ago #

    You're welcome :)! Always happy to help restore sanity and sleep.

    jeez its only a turkey ;-)

    LOL - agree with that and I'm in the US - ha ha!

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