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[resolved] ShrinktheWeb Account Problem (6 posts)

  1. redheadkelly
    Member
    Posted 1 year ago #

    Instead of getting a snapshot of the website, I get a ShrinktheWeb image that says Account Problem.

    WP 3.5
    MyLinks2 4.5

    Love this plug in! I have multiple pages & many links set up to use it. I would love to see this resolved.

    Thanks!

    http://wordpress.org/extend/plugins/mylinks2/

  2. STW Support
    Member
    Posted 1 year ago #

    I checked what I think is one of your sites and I am not seeing the problem you are referring to. If you are still having problems please open a support ticket at http://support.shrinktheweb.com

    Cheers :)

  3. STW Support
    Member
    Posted 1 year ago #

    Ok Kelly,

    I was able to reproduce your error. The issue is within the MyLinks plugin. It is currently using and outdated version of our Preview Verification Page (PVP) feature.

    They need to remove the PVP feature to solve this problem. PVP is no longer required for free users so your visitors will be able to link directly to the sites in your portfolio without interruption once the MyLinks plugin is updated.

    Please contact the author and ask them to take care of this for you. Thanks for using ShrinkTheWeb.

  4. redheadkelly
    Member
    Posted 1 year ago #

    Thanks so much for looking into that. I will definitely pass this along!

  5. 2020media
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks for the heads up. We will take a look now!

  6. redheadkelly
    Member
    Posted 1 year ago #

    Thanks so much for resolving this issue for me! I love this plugin!

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