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Shipping shows highest price in table, fixes when "Proceed to Checkout" (27 posts)

  1. mattbirk
    Member
    Posted 3 years ago #

    I am not the designer of the website, but I am in charge of it, and I make changes, add products, etc.

    Our shipping is setup for every 6 pounds, it is $19. 6 ponds = 1 case, and it's one case minimum, so it could really be set for a flat rate shipping.

    The problem: When adding an item to the cart, on the page it shows shipping as: $114.00 which is 6 cases x $19.00. (6 cases is the maximum allowed on the site) So, it basically takes the highest shipping price from the shipping table and says that is what it is. It will then correct itself when hitting "Proceed to Checkout". It then shows the right amount.

    Question 1) Is this an easy fix?
    Question 2) I am not against using flat rate shipping, but when I change the product info on the product page, the existing method trumps it, so it still does the same thing. I don't know how to disable it from using the weight rate.

    I know this is a lot, I don't know if I am allowed or not to post the site here for spam reasons, but I guess ask for it and I will give it to you in a PM.

    Thanks!
    EDIT: The shopping cart plug-in is:WP Shopping Cart.
    Version 3.7.5.3 | By Instinct Entertainment

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    It would help if you indicated which ecommerce plugin you are using.

  3. mattbirk
    Member
    Posted 3 years ago #

    See above: :)
    Made the EDIT

  4. esmi
    Forum Moderator
    Posted 3 years ago #

    You may want to upgrade your WordPress install and then post in the plugin's forum.

  5. mattbirk
    Member
    Posted 3 years ago #

    It has been doing it since day one. Honestly, how difficult is updating my WordPress install...and do I risk screwing up the site? I am not a designer...I'm a IT geek that hardly knows any web design. I just know Google when I have a problem about it.

  6. esmi
    Forum Moderator
    Posted 3 years ago #

    how difficult is updating my WordPress install

    You should be able to use the 1-click automatic upgrade but check that your current hosting meets the minimum requirements for WordPress 3.2x first.

    and do I risk screwing up the site

    Not if you first ensure that you deactivate all plugins and switch to the default theme. You should also backup your database before beginning the upgrade process.

  7. mattbirk
    Member
    Posted 3 years ago #

    I am looking into the hosting and support for 3.2 now.

    I don't follow what you mean by deactivating all plugins and switch to the default theme...will that make the site not function?

    I'm sorry for all the questions...but this is all a first for me.

    EDIT: From Acehost, my wen hosting provider:

    Hello Matt,

    The majority of our shared servers do meet Word Press 3.2's system requirements:

    Server requirements

    WordPress server requirements for Version 3.2:
    PHP version 5.2.4 or greater
    MySQL version 5.0.15 or greater
    (Optional)(Required for MultiSite) Apache mod_rewrite module (for clean URIs known as Permalinks)

    Word Press 3.1 is also in the Fantastico package which comes with cPanel on our shared servers as well and can be used for self install if you find that 3.1 fits your needs just as well.

    Sincerely,

    Andy Belleba, RHCSA
    Systems Administrator
    Acenet, Inc.

  8. esmi
    Forum Moderator
    Posted 3 years ago #

    will that make the site not function?

    The site will be in maintenance mode for during the upgrade process, so that's really immaterial. Once the upgrade has completed successfully, you can carefully reactivate your plugins and theme.

  9. mattbirk
    Member
    Posted 3 years ago #

    Ok, I am somewhat getting it.

    Is there a way to just put the site directly in maintenance mode, or do I have to go to Plug-Ins and deactivate all of them?
    EDIT: I found under settings, Maintenance Mode where I can activate it.
    Is that all I would need to do to upgrade to 3.2x?

    Also, it says there are 11 upgrades available on my plug-in page, is it just fine to do them?

    While I understand the need to update, I don't know if it is addressing the main problem.

    The site: oldviennallc.com
    Add a product to the cart, than look at the shipping cost. Then hit proceed to checkout, and you will see it fixes it.

  10. mattbirk
    Member
    Posted 3 years ago #

    Well, I finally figured out how to get to flat rate shipping, which was my main problem.

    So, how important is it for me to actually upgrade the site?

  11. esmi
    Forum Moderator
    Posted 3 years ago #

    Very important. The worst thing you can do when using open source software is to stay a couple of versions behind because that means that the hackers will be all too aware of any older security issues and could be actively looking for suitable sites to attack.

    I do appreciate that upgrading can be scary - especially if you haven't upgraded before. But if you make a database backup before you begin, there's always the option to restore the site manually if you are one of the unlucky (very) few where everything does go pear shaped.

    Deactivating plugins and switching back to the default theme provides you with the most stable and well-understood environment to carry out the upgrade - thus minimising the chances of anything going wrong. There's also an outside chance that one of your plugins (or your theme) is incompatible with the new version of WordPress. Leaving that plugin/theme active could result in your being locked out of your own site post-upgrade.

  12. mattbirk
    Member
    Posted 3 years ago #

    Thanks a lot for all the information. Few last questions before I do the upgrade:
    1) Should I upgrade the plug-ins first?
    2) You say to deactivate the plugins. To deactivate, do I just put the site into maintenance mode? Or do I actually have to go to the plug-ins page and deactivate them each?

    Thanks again!

  13. esmi
    Forum Moderator
    Posted 3 years ago #

    1. No Do that after the WP upgrade and before you re-activate them.

    2. You actually have to go to the plug-ins page and deactivate them.

  14. mattbirk
    Member
    Posted 3 years ago #

    Ok, and then put it into maintenance mode?

    And I see where I download WP 3.2.1, but installing it is going to be a whole new thing for me...is there a how-to or tutorial (video would be nice, :) so I don't have to ask you 20 new questions...

    Thanks for your patience!

  15. esmi
    Forum Moderator
    Posted 3 years ago #

    then put it into maintenance mode

    No. WordPress will do that automatically. Also see Upgrading_WordPress.

  16. mattbirk
    Member
    Posted 3 years ago #

    umm, HELP!

    I am getting this error now after updating to 3.2 successfully. Then went to activate plug-ins and:

    Fatal error: Call to a member function add_rewrite_tag() on a non-object in /home/steve/public_html/vienna/wp-includes/taxonomy.php on line 333

    WHAT DO I DO?!

    I made a full backup using CPANEL fyi.

    EDIT: I just looked and that file doesn't even exist in that location on the server...I am completely lost. And without a website.

  17. mattbirk
    Member
    Posted 3 years ago #

    Just restored my CPanel backup and same exact error. I am working with the hosting provider now to see about a restore?

    Ahhhhhhh

  18. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  19. mattbirk
    Member
    Posted 3 years ago #

    ok, backup fully restored...I can breathe again

  20. mattbirk
    Member
    Posted 3 years ago #

    Ok, well when I go to log on to the Dashboard after the restore I get this:
    Database Upgrade Required

    WordPress has been updated! Before we send you on your way, we have to upgrade your database to the newest version.

    The upgrade process may take a little while, so please be patient.

    So, if I do this, will I break the site again? I think, after some Googleing, it was the E-Commerce plug in which caused the issue.

    I am kind of lost right now, and a little nervous, just happy to have the site up.

    Thanks.

  21. esmi
    Forum Moderator
    Posted 3 years ago #

    You cannot run 3.2.1 scripts with a 2.9 database! That is just asking for trouble. Did you deactivate all plugins?

  22. mattbirk
    Member
    Posted 3 years ago #

    Yes, before the update I deactivated all. Do I just update the databases now then? I really gave no choice, since I get that prompt when going to the dashboard...please advise.

  23. esmi
    Forum Moderator
    Posted 3 years ago #

    Yes - update now.

  24. mattbirk
    Member
    Posted 3 years ago #

    Ok, well it made a liar out of me, I told it to update, logged in, and still on 2.9.2. Now I don't really know if I want to do it all again but I know it needs to be done. What do I do differently this time? Like I said after googling, it seemed to be the wp-e commerce plug in. So how to I make sure they are compatible first...this is all coming together slooooowly but starting to make sense.

    Don't know what I would do without you (probably have to read lots and lots more info).

  25. esmi
    Forum Moderator
    Posted 3 years ago #

    how to I make sure they are compatible first

    Ask the developers of WP Shopping Cart. Do they have their own forum?

  26. mattbirk
    Member
    Posted 3 years ago #

    They do, I just looked...but the forum is down as of right now for maintenance.

    Here are my current list of plug-ins (11 need upgraded):

    Contact Form 7
    Dave's Outdated Browser Warning
    Exclude Pages from Navigation
    GD Press Tools
    GD Simple Widgets
    Global Translator
    Invite friends
    Maintenance Mode
    MM Forms
    Newsletter
    Really Simple CAPTCHA
    SMS Text Message
    Sociable
    Socialite
    TS Custom Widgets
    Word 2 Cash
    WordPress Database Backup
    WP-MalWatch
    WP-SpamFree
    WP-UserOnline
    WP Forum Server
    WP Shopping Cart

    I will try to post in their forum once it is back up. But you said to not upgrade the plugins until I upgrade WordPress to 3.2 so I am waiting on doing that. And am also making sure the webhost has a current backup again before trying to to that upgrade.

  27. mattbirk
    Member
    Posted 3 years ago #

    Ok, well I tried again tonight.

    More successful, yet still unsuccessful.
    I upgraded WordPress (after deactivating all plug-ins)
    Than updated, then activated each plugin individually.
    That worked, and the site worked and was online.
    The problem: Tons of broken links, a new tab with nothing in it called ForumPress, my homepage works, but links from the homepage do not.
    The Products Page is all screwed up, not all of my pages on the bar even work...lot of 404 errors.

    I really appreciate all your help. I am really starting to wonder about getting this updated. As I now know how important it is for security...I am still stuck! It's either broke but safe which does no good, or unsafe and functional.

    Anything I may have missed to actually make this work properly?

    Link: http://oldviennallc.com
    It may be restored before you get a chance to view it.
    EDIT: It's been restored.
    Thanks.

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