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Shipping option resetting after page refresh (2 posts)

  1. orangesandlime
    Member
    Posted 8 months ago #

    Hello!

    Store URL: http://leoandbella.com.au/products-page/
    Wordpress version 3.6.1
    E-commerce: 3.8.12.1
    Gold Cart: 2.9.7.7-dev
    Theme: Custom

    WP e-Commerce does this:
    When going through the checkout process, the shipping options reset to default (which is $0, pickup) when the user forgets to fill in a required field and has to go back to fill it in.

    I expected it to do this:
    keep the selected shipping option ticked if the form needs to refresh because someone had to go back and fill in a required field.

    Is there a way to disable the refreshing of the shipping options? We end up having to contact many buyers manually who say they did select the shipping option.

    Any advise would be greatly appreciated. Thank you for your time!

    http://wordpress.org/plugins/wp-e-commerce/

  2. tamhan
    Member
    Posted 7 months ago #

    Amen! I would also like to know a fix for this. I get really tired of sending all my customers an invoice for shipping. I finally removed the local pickup option, and now it defaults to Media Mail. That one will have to go as well as most of the items don't qualify...

    The other thing that's screwy is the multiple steps - enter your state or country, then it reloads, then enter your Zip, then it reloads. Customer picks shipping option, fills out the rest of the form and it reloads again. A) this removes Sales Tax they get charged because the default State is mine and B) it removes their shipping choice.

    Maybe it would work better the other way: Have the customer fill out their shipping and billing address first, then magically remember the State and Zip Code they filled in and then offer shipping choices.

    WordPress: 3.5.2
    WP e-commerce: 3.8.11.1
    Gold Cart: 2.9.7.5
    Theme: Magazine Basic

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