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[resolved] Shareaholic Recommended/Related content showing deleted posts (2 posts)

  1. lifeskope
    Member
    Posted 4 months ago #

    Hi, Happy Thanksgiving :).

    I'm a new blogger who just finally started posting content over the last few days and am experiencing some glitches with the related content recommendations. I totally love the plugin otherwise :).

    a) It's displaying the deleted post and image.
    and b) the related content recommendations list is showing up on one post but not on another.

    More info on issue a) ... I changed the title on a post yesterday but found that the old title is still being displayed as a suggested post in the related content area at the bottom of the page but when clicked; it goes to a 404 page.

    I found this trouble shoot article here http://wordpress.org/support/topic/you-may-also-like-this-still-showing-deleted-posts which seems to match my issue exactly.

    I tried clearing the browser cache to no avail.

    I don't have a cache plugin to clear so it sounds like my next step would be to contact you guys here and ask you to clear it from your side via your cloud? if I understand it right?

    This is the title that no longer goes to anything but is still being displayed: "I have to stop fighting myself. Let go and just write! 11-27-2013 | Life Articles from LifeSkope.com ..."

    If you could fix it I'd really appreciate it :) but also :/ was wondering; will this happen every time I change a post title or slug link?

    Issue b) ... while the recommended related content list is showing up glitchy on one post, it isn't showing up on another post at all :/?

    Here's where you can see an example of it working: Stop fighting, let go and write! (scroll down to bottom)

    And here's the newer post where it's not working: Unschooling Dream (scroll down to bottom)

    Thank you so much!

    ~ Vanessa :)

    http://wordpress.org/plugins/shareaholic/

  2. Andy - Shareaholic
    Member
    Posted 4 months ago #

    Hi Vanessa,

    I just submitted a refresh request for your related content, your website should get processed over the weekend.

    For both cases, it is most likely because our recommendation engine isn't aware, for deleted posts that the post no longer exists/image has changed, and for new pages, that the new page exists and that recommendations should show up on that page.

    Your website will get refreshed once a week automatically, including old post titles. We've fixed a bunch of bugs over the past few weeks, so it'll be much smoother and faster, going forward.

    If there are posts that have been deleted that are still showing up, try to set your excluded pages list:
    http://support.shareaholic.com/hc/en-us/articles/200471466-How-to-Exclude-pages-from-being-recommended

    Please let us know how it goes!

    Sincerely,

    Andy Huang
    Shareaholic Support

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