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Shareaholic | share buttons & related posts
[resolved] Shareable Consent Cookies Notification Bar (20 posts)

  1. Steven Ma
    Member
    Posted 4 months ago #

    When viewing any site, why does a notification bar come across the top with the message "This website uses cookies... Okay / More Info" ?

    I understand this may be a requirement in the EU, but I'm accessing my sites from the US.

    https://wordpress.org/plugins/shareaholic/

  2. Shareaholic
    Member
    Plugin Author

    Posted 4 months ago #

    Hi Steven, It shouldn't. We just deployed some new code and features. A bug may have slipped in - we're taking a look right now.

  3. myladeybugg
    Member
    Posted 4 months ago #

    I can confirm this issue.

    For me it displays in Firefox, and Safari, but not in Chrome.

  4. Steven Ma
    Member
    Posted 4 months ago #

    For me, I'm getting it in all 3 browsers.

  5. Shareaholic
    Member
    Plugin Author

    Posted 4 months ago #

    Hi everyone, can you please try to empty your browser cache to see if that fixes it for you?

  6. Hans Christian
    Member
    Posted 4 months ago #

    Hi! You must remove this feature from your plugin.

    You cannot include a feature in your plugin without permission of the user. In fact, there are a lot of reasons of why a user don't want this (also have another cookies bar plugin or just don't want to add this).

    Also I don't know how this has appeared without updating the plugin. Can you explain this?

  7. lewatson
    Member
    Posted 4 months ago #

    Cache clearing did not work. Bar still remains in Chrome and Firefox after clearing browser cache.

    Would also like to know how this started today without a plugin update.

  8. Shareaholic
    Member
    Plugin Author

    Posted 4 months ago #

    @lewatson thank you for that info. @everyone the engineering team is on it right now. Our priority is to fix this bug ASAP. I will make sure to relay information as it comes along ASAP.

  9. disco_dan
    Member
    Posted 4 months ago #

    It seems like a 'service' is giving bad data about which countries to include in the 'Cookie Consent' required list. It's either including the USA or the service is simply white listing every country code.

  10. lewatson
    Member
    Posted 4 months ago #

    It's including Canada too where it shouldn't.

  11. PTaubman
    Member
    Posted 4 months ago #

    I am running Version 6.1.5.1 in the US.

    If I reverted to the prior version, will this still happen?

    Thanks.

  12. Shareaholic
    Member
    Plugin Author

    Posted 4 months ago #

    @all can you please try again - it should be fixed. We inadvertently released an update which where the enabled flag for cookie consent was incorrectly set to true in the default configuration. Please clear your cache again to make sure you're updated with the latest code. Please let me know if this issue still persists for you.

  13. Shareaholic
    Member
    Plugin Author

    Posted 4 months ago #

    @PTaubman cookie consent app should be behaving as expected now and turned off by default. btw - we highly recommend upgrading to v7+ of the plugin. It's worth it.

    @lewatson @disco_dan the cookie consent app should be detecting the correct countries now.

    @Hans Yes - we agree and it *should not* have turned on. It wasn't our intention in any way. It was a coding error where the default got set to turn it on if nothing was set.

    Again, @all, we sincerely apologize for this. We do work hard to make sure all deploys are as expected and that we perform proper QA. Sometimes things do slip through. We're human.. We take this very seriously, as I hope this was demonstrated by how seriously we took the response and fix.

  14. lewatson
    Member
    Posted 4 months ago #

    Working in both Chrome and Firefox now - as in no bar appears.

    Those hairline cracks can sometimes turn out to be the nastiest. Really appreciate your quick attention to identify the problem and come up with a fix.

  15. Steven Ma
    Member
    Posted 4 months ago #

    I can confirm the issue has been fixed on my sites as well. Thank you for your prompt response. Great plugin, great service

  16. PTaubman
    Member
    Posted 4 months ago #

    Upgraded, and things are working now. Thank you!

  17. overthehill38
    Member
    Posted 4 months ago #

    i'm still getting a black bar on the top, no cookie notice, but the bar pops up on every frontpage reload. Disabling Shareaholics fixes the behaviour. Chrome, FF, Safari.

  18. Shareaholic
    Member
    Plugin Author

    Posted 4 months ago #

    @overthehill38 have you tried clearing your browser cache?

  19. overthehill38
    Member
    Posted 4 months ago #

    @Shareaholic - yes, I have, no WP cache, either. Latest 7.2.1.0 version.

  20. Shareaholic
    Member
    Plugin Author

    Posted 4 months ago #

    @overthehill38 what is the URL of your website? We'll need to take a direct look at what's happening to get to the bottom of this. email us at support at shareaholic.com if you prefer to let us know directly. alternatively, let us know your shareaholic site ID (listed in advanced section) and we can do the rest.

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