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[resolved] Share by Email not working (19 posts)

  1. jakilevy
    Member
    Posted 1 year ago #

    Hi - I'm using Jetpack share buttons on many other sites but am having an issue here - http://thewplab.com/rockwood

    The email share button is giving me the following error :
    ?shared=email&msg=fail

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to switch to a different theme like Twenty Eleven, and see if that helps?

    • Your current theme seems to include 2 different versions of jQuery: one that's bundled with WordPress and added into wp_head
    • One that's added into your theme's header.php file

    I also noted that your wp_footer(); call is placed after the closing </html> tag. Could you open your theme's footer.php file, and move wp_footer right before the closing </body> tag?

  3. jakilevy
    Member
    Posted 1 year ago #

    The Wp footer change solved it. Thanks, Jeremy! You can see the site in action here : http:://blog.rockwoodleadership.org

  4. jakilevy
    Member
    Posted 1 year ago #

  5. Keith
    Member
    Posted 1 year ago #

    Jeremy - I was wondering if you could take a look at my blog and see why I'm experiencing the same issue? Thank you in advance.

  6. Samantha Yee
    Member
    Posted 1 year ago #

    Hi Jeremy,
    Likewise, I'm having the same problem at http://www.invitroinnovation.com. Appreciate your advice - have already checked the wp_footer call and it appears to be in the right place. Thanks in advance!

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Keith Could you try to deactivate the Twitter Anywhere plugins you have installed on your blog? If that doesn't help, could you try to deactivate W3 Total Cache?

    @Samantha your theme, "Modular", uses an old version of jQuery. If you switch to a different theme or make sure that your current theme uses the version of jQuery that is included in WordPress, the problem should disappear.

  8. Keith
    Member
    Posted 1 year ago #

    @Jeremy - Thank you. I've disabled both and I still can't get the email sharing to work. Any other ideas?

  9. reflectiondigital
    Member
    Posted 1 year ago #

    I had this issue also. I noticed that 2 files were giving errors in the Javascript console 'gprofiles.js' and a Javascript file from my theme. After disabling the theme js file, I went to Settings > Discussion and unchecked "View people's profiles when you mouse over their Gravatars". Now it's working.

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Keith

    I had another look at your site, and it seems to be using an old version of jQuery.

    <script data-cfasync="false" src="//ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.min.js"></script>

    I would recommend that you switch to a different theme, and try deactivating all your plugins, one at a time, in order to find out which includes this old version of jQuery into your posts.

    I would start with the plugin handling the "Kudos" on the site.

    Let me know if this helps.

  11. notawoodpecker
    Member
    Posted 1 year ago #

    Guess I have to add mine in here too since this started popping up. I'd really rather not change themes though.

    http://thetarnishedbadge.central-us.net/wordpress/

    After disabling the theme js file, I went to Settings > Discussion and unchecked "View people's profiles when you mouse over their Gravatars". Now it's working.

    I just unchecked that option, but I have no idea how to disable the theme js file.

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @notawoodpecker The Email button seems to work just fine on your site; I just tried to share your latest post, and I received an email within seconds. Have you managed to solve the issue by yourself?

  13. notawoodpecker
    Member
    Posted 1 year ago #

    The only thing I did was uncheck the setting about Gravatars as noted above.

    I see the indication of a successful share in SlimStats now about an hour and a half ago, but that's the first time I've seen that. Everything else showed the error.

    Maybe the Gravatar setting corrected it as the other poster noted.

  14. notawoodpecker
    Member
    Posted 1 year ago #

    Errors still appearing, but apparent successes too. Watching for further patterns.

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I just tried again, and could share 3 of your posts without any problem.

    When you try to use the button, do you see any errors? Does the success message appear upon hitting the "Send Email" button?

  16. notawoodpecker
    Member
    Posted 1 year ago #

    My test succeeded, but I continue to get this and the Hit # is increasing.

    /wordpress/?shared=email&msg=fail 7,44% Hits: 309

    Maybe something the user is doing. Have no idea.

  17. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I'm not familiar with the tracking software you use to track these visits, but could these hits be created by bots?

    If so, you might want to add reCaptcha to the email sharing button, to block bots from submitting invalid data:
    http://jetpack.me/support/sharing/#how-to-add-recaptcha-email

  18. WakeUpWorld
    Member
    Posted 1 year ago #

    Hi,

    We have the same email issue with our site http://wakeup-world.com

    Any advise would be greatly appreciated Jeremy.

    Thanks in advance.

  19. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @WakeUpWorld - you need to start a new thread - this one is already marked resolved. You can do so here:

    http://wordpress.org/support/plugin/jetpack#postform

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