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Blue Hat CDN
[resolved] [closed] Several Issues (28 posts)

  1. fwunder
    Member
    Posted 5 months ago #

    Although the plugin seems to be well designed, I have several issues:

    Tried it w/WP Super Cache and Amazon S3/Cloudfront

    1) The plugin places an impossible to remove link back to the author's website in my main menu. This is unacceptable.

    2) Upon plugin deletion database tables are left behind: bhn_file and bhn_setting

    3) During a short trial, I found that changes made to my child theme style.css were not syncd and did not appear even after deleting cache and toggling include CSS in the settings menu.

    4) There is no documentation.

    Besides the above, the plugin does seem to work.

    https://wordpress.org/plugins/blue-hat-cdn/

  2. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    Hi fwunder,

    Thank you for your concern! The free version contains a optimized by BHN text as mentioned on our product details page outlined here:

    http://www.bluehatnetwork.com/speed-up-wordpress.html

    You can purchase the pro version which doesnt contain the text for $22 one-time fee from our website.

    To address your concern about the database tables being left behind... this was done by design to leave the tables behind and the reason is, some people like to install and uninstall their plugin in some rare cases and they dont want to lose their sync stats and settings so that is why the tables are left behind in case you are performing and upgrade or want to reinstall Blue Hat Turbo at another time.

    Please ensure you are using the latest version which is now version 1.5, and try hitting refresh on your web browser and that should take care of any issues you thought you may be having.

    You can also find more documentation on our website here:

    http://www.bluehatnetwork.com/support/documentation.html?start=3

    Please let us know if we can be of further assistance.

    [ Signature moderated. ]

  3. fwunder
    Member
    Posted 5 months ago #

    Thanks for the quick reply, however...

    When I installed the plugin it created a menu item named "Joomla Cloud" to my main menu. On your website it claims free version "Contains "Optimized By BHN" Text".

    I really don't wish to have my main WordPress nav menu advertising and linking to "Joomla Cloud".

    Perhaps a footer link "Optimized By BHN" would be more appropriate for a "free version" and while testing?

    I think you are doing a great job and this has great promise, but the menu modification is a bit much for testing prior to purchase, IMHO.

    Thank you.

  4. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    It is suppose to appear as a footer menu item, but since you probably dont have a menu at the bottom of your website, that is why it is not appearing there.

    Anyhow, if you are looking for a quality turbo charger plugin, you know where to find us ;)

    Please let us know if we can be of further assistance.

    Thank you!
    [ Signature moderated. ]

  5. zappyone
    Member
    Posted 5 months ago #

    I have to agree. The link on my site says "Best CDN" tagged on my footer menu for customers to log in to their accounts. With such keyword rich anchor text that is NOT "nofollow", it appears you are trying to game google. You might want to rethink this deployment and just go with the name of your company, which, if it is a really good plugin, will be sufficient. The fact that it also appears as part of my menu structure, I consider frankly, quite rude. I wouldn't object so much if it were next to my copyright. I am also much less inclined to purchase the full version based on such.
    http://www.seroundtable.com/google-widget-links-update-17941.html

  6. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    Although we appreciate your concern, a back link to the author on a free software extension is not uncommon and not rude at all. Using a well written software without giving anything back to the author, now that is rude.

    Point being, if you like the software extension, and you dont want the discrete menu item on your website, then purchase the professional version for $22. Its pretty straight forward when you think about it.

    The details are outlined all over our website here:

    http://www.bluehatnetwork.com/

    Please let us know if we can be of further assistance.

    Thank you!
    [ Signature moderated. ]

  7. zappyone
    Member
    Posted 5 months ago #

    IMO they way it attaches to my menu with my theme it is. Just giving you my opinion as an end user. I don't expect you to give it away. I'm more than happy to compensate you for a good product.

  8. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    Yes, I can agree with you and see your perspective on that and appreciate your willingness to be fair to the author. The way we designed the link is to be as discreet as possible for the sake of not making the user's website ugly by having a footer link that sticks out like a thorn from the rest of the website, that is why we place the link in the menu closest to the bottom of the page which in your case seems to be in a more visible area of your website, but for most people who have footer menus on their website, the link lodges right in the footer with their other menu items so we dont ruin the look of the website.

    Again this is a very common practice in the software industry, more specifically with free items. You will find big names like vBulletin, Kunena, and tons of other free software items doing the same practice. The deal is simple. We will give you a quality extension that does what it promises in exchange for the credit back to the author at least if you are not willing to pay for the item. After all, everybody should have the right to turbo charge their website whether they have $22 or not. Thats out belief at least. That is why we designed the pro version and free version. The pro version is perfect for professionals who are making money off their websites and dont mind giving a little kick back to the author to impress their visitors and clients. For alot of people that is worth more than $22, plus you can install it on unlimited websites, but the price we are asking for is fair in my opinion.

    After all, it is currently one of the best, quality written turbo charging plugins for WordPress and Joomla, so a little credit back to the author is not much that we are asking in exchange for a quality plugin :)

  9. fwunder
    Member
    Posted 5 months ago #

    bluehatnetwork,

    I respect your quick responses and obvious passion for what appears to be well written software and probably well worth the price, but...

    IMHO you are being a bit disingenuous. If you are an Amazon web services reseller, why not just say so? You obviously have a value added product. Please correct me if I am wrong, but isn't the CDN network you are promoting as the Bluehat network cloud in fact the Amazon Network? At least that is where your own website content resides.

    Perhaps I am being naive, but it is a bit troublesome. After all, if I signed up for your service I will be basically handing over my website content to you...or someone.

    I think I will have to stick with CDN Sync Tool until you can resolve these issues.

    Good luck.

  10. esmi
    Forum Moderator
    Posted 5 months ago #

    a back link to the author on a free software extension is not uncommon and not rude at all

    But it does breach the plugin submission guidelines that state that such back links should be optional and should not be displayed by default (ie need to be opt-in). See Point 10 in http://wordpress.org/plugins/about/guidelines/

    Reported to plugins [at] wordpress [dot] org.

  11. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    yes, you are correct our CDN is built on top of Amazon's network, but the features and additions that we offer is unparalleled. We had a customer come to us yesterday and tell us that he ran benchmarks against our network and Amazon cloudfront and he said our network was faster and in fact he is right, because we are not just SIMPLY using amazon's network. We are leveraging several optimization features and enhancements that can not be provided by Amazon CloudFront alone. That is why Blue Hat Turbo exists and why the combination of Blue Hat Turbo and Blue Hat CDN gives you the ultimate performance you can possibly get out of your website right now. If you want a low latency, globally geographically load balanced website without doubling your hosting costs, this is the next best thing. We installed Blue Hat Turbo on a clients website the other day, AdspacePlatform.com, perhaps you have heard of them, they are a major advertising network, comparable to BuySellAds.com, and after we installed Blue Hat Turbo on their website, their website speed instantly increased by 50% of the speed it was before. Their SEO rankings instantly went up and conversion rate also went up. That is what they told us, so the decision to not use our product is yours, but it is obviously not something we recommend if you want to have a fast website that impresses your visitors. So you are not just trusting your web content over to just anyone, we are a quality product and service, a company that is delivering a quality product to users for a fair price.

    The choice is obviously yours. But if it was ME. Personally, I would prefer to have my website the fastest it could possibly be, and that is the mentality that Blue Hat Turbo was developed around. It gives you the freedom to use other CDNs as well. There is no force or obligation to use our CDN over other networks. We are simply providing a turbo charging plugin that delivers what it promises. It gives you maximum performance.

  12. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    esmi, if that is the case, would you like us to display a confirmation on the plugin that says to continue using this plugin please agree to the powered by link, or what do you purpose that is fair to the author? We have already outlined on our website that we offer a pro version and a free version and we clearly highlight the difference between the two, so i am a bit shocked as to the hostility towards a free plugin that we obviously have worked hard on and are offering for free.

  13. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    if we remove the powered by text then features will have to be removed in the free version in order to comply with wordpress plugin guidelines. We thought people would appreciate ALL the features being included in the free version, but I guess apparently that is not the case here. That is a shame.

  14. zappyone
    Member
    Posted 5 months ago #

    What you call hostility I would call valuable feedback from end users. There are plenty of other marketing methods that allow compensation and still offer a free plugin and a paid product upgrade. Like I said before, if you have a great product folks will want to buy it. It's all in the offer.

  15. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    No, we definitely value your feedback. Please don't misunderstand my reply, we value your feedback, but what do you purpose we do? If we remove the link, we will have to sacrifice features to offset the price and its a shame because the only people that will negatively affect are the people who can't afford to pay $22. Its a shame because its truly a great plugin and I am not just saying that because i work for the company, but i am saying that because I personally used it on a few of my own websites and i was just astonished on the speed difference, plus we worked REALLY HARD on it so I know alot of quality, attention to detail has been put in it. People are coming to us everyday from the wordpress community thanking us and telling us what a great plugin it is. I am not bragging, I am simply saying it is a great plugin and to get all the features in exchange for a link is not that bad, and there is always the $22 option for those that don't like it. I don't know, it makes alot of sense to me. We are of course open to hear your suggestions on what you think we should do instead as long its fair for both parties. We are not doing anything strange here, we are simply asking for credit back to the authors site for the work that we've done. Otherwise $22 is the other option. Seems pretty fair to me. You get a quality software product that works with all major CDNs so its really an investment in yourself and your own website(s), link, $22, or we take out some of the features, those are the options we really have here. I'm just saying that its a shame because it would be nice to just give away the full featured version because I feel like thats a right that everyone should have, to have their website running at maximum performance. Every website should have that right, whether the user is from a 3rd world country who can't afford $22 or not.

  16. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    Kunena forum extension which is a popular Joomla extension does the same exact thing. If you check their plugin, you will see on all the pages there is a credit back to the Kunena site. Alot of companies do that. vBulletin. Countless companies because it makes alot of sense. Its a win win situation for all parties. The people who can't afford $22 still get all features and benefits, and the author still gets his credit, and there is always an option to opt-out by purchasing for the people who dont want that. I hope you understand that if the wordpress community asks us to take out the credit link out now that esmi has reported us then we will have to take out features from the free version in order to offset the loss. So that is the part that is a shame, because the only people who that will affect is the people who can't afford $22 and all the people who were fine with the original deal in the first place. I don't know, but I definitely know we are open to suggestions and we obviously want to comply with the wordpress community.

  17. fwunder
    Member
    Posted 5 months ago #

    I'm gonna try just one more time, because I don't think you listened to my first reaction.

    When I installed the plugin it created a menu item on my main (top) menu called "Joomla Cloud". I have a carefully crafted top menu and header. That menu item not only destroyed my header layout, but created an unacceptable billboard linking back to you which I could not modify or remove.

    I suggested before a footer link, "Optimized by..." would be acceptable, but do you really expect me to test the plugin with real world traffic with my layout completely destroyed?

    I have used many plugins that simply specify the link may be removed upon payment. That's reasonable and has often led me to purchase the "premium" version.

    If you want to simply distribute a premium only plugin why not just put it on Code Canyon?

    Thanks!

  18. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    Hi fwunder,

    I can understand your frustration, I would probably feel the same if I were you and that happened to me, but that was not our intention to destroy your theme, but it seems what is happening in your particular situation is that there is no footer menu on your website and that is what blue hat turbo looks for... it looks for the last menu on your website, hoping that it picks something thats in the footer because most website usually have a footer menu on their website that displays links terms, privacy policy, stuff like that, so that is where we intended the link to end up because we thought it would be better than having a random link that is loosely appended to the footer of your page, which can sometimes stick out like a thorn and really make your site ugly, so that was the mentality behind that. In your specific case, are you saying that if the link was loosely appended to the footer of your page then you would be okay with it?

  19. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    it is not our intention to distribute a premium only plugin. We want to provide our software extension with ALL the features included for free. Thats what we want, because we want you to get maximum performance, so you can experience for yourself firsthand that blue hat turbo is one of the top CDN turbo charging plugins right now, and it would be a shame to hinder the features in the free version over a little link.

  20. fwunder
    Member
    Posted 5 months ago #

    "...are you saying that if the link was loosely appended to the footer of your page then you would be okay with it?..."

    We must be having a language problem. ;)

    I'm pretty sure that's what zappyone and I have both been suggesting. Even better, because I know you believe in and trust the WordPress community would be to simply specify a footer link just like "Powered by WordPress" cannot be removed without purchase.

    Hope that helps.

  21. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    our intention is to create the best supercharging plugin we can possibly create with out senior developers 20+ years experience and give it away for free, that is our intention here, and in exchange we just want some credit, or a small nominal one-time fee of $22. Thats all we are asking. You are free to use the software extension with ANY of the bundled CDNs for yourself. You dont have to use with our CDN. We will give you ALL that plus ALL the features for free. Now whether the credit link bothers you or not, you always have the option to upgrade. That seems like a pretty good deal to me.

  22. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    well, I guess we might be having a communication issue unfortunately, but I guess it is out of our hands now anyway because now it is in Esmi's hands actually and the wordpress community. If the wordpress community contacts us and asks us to take out the link, then we will be forced to also have to take out most of the powerful features in the free version to offset the price loss there, but if they DONT contact us, then we will leave the plugin as is and everyone can continue to enjoy the benefits of ALL features bundled in the plugin, so i don't know the fate of the plugin and the free version really lays in Esmi's hands here and the rest of the wordpress community to figure it out, because if they ask us to take it out, then that is what will happen unfortunately, most of the powerful features in the free version will go with it :(

    Anyway, best of luck to you all. I hope you all find what you are looking for and that I have answered all your questions. Again, it is our intention to provide a quality extension. You are welcome to use it or you are welcome to obviously explore other options. All I can tell you is, the people who ARE using the plugin, are going to continue to enjoying the benefits, now whether you choose to also get on that happy wagon or not, that is a decision you will have to make. I can sit here all day and tell you how much hard work we have put into this plugin, but at the end of the day, it seems you already have your mind made up no matter what I say, so, I guess we'll just leave it to the community and Esmi :)

    Thank you.

    Please let us know if we can be of further assistance.

    Michelle
    [ Signature moderated. ]

  23. fwunder
    Member
    Posted 5 months ago #

    "...well, I guess we might be having a communication issue unfortunately, but I guess it is out of our hands now anyway because now it is in Esmi's hands actually and the wordpress community. If the wordpress community contacts us and asks us to take out the link, then we will be forced to also have to take out most of the powerful features in the free version to offset the price loss there..."

    I should know better than to do this but now you just pissed me off.

    The statement you made above reveals that you expect people will either use your software without giving you credit or paying you for it. So, basically, you do not trust the open source community. Sounds like you function within very closed society. That's too bad.

    That's just plain wrong.

    See ya...

  24. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    I did not mean to offend you in my response. That was not my intention, but to address your allegations about our contributions to the opensource community, we do care about the opensource community and that is why we created a turbo charger plugin that does more than any other plugin out there and then we decided to give it away for free, and alot of people were enjoying that, but now, because of a few people who complained over $22 ruined it for everyone else who was just fine with the original deal. Now we will have to take out the features and comply so its a loss for everyone and we can all thank you and your friends who decided to chime in for it. Thank you guys, for ruining the free version of Blue Hat Turbo. Thank you.

  25. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    If anyone ever asks what ever happened to the free version of Blue Hat Turbo, we can come back and say fwunder was a disgruntled user who didnt understand the concept of paying to have the credit link removed, so therefore we had to remove half the beneficial features in the free version, so now the people who can't afford to pay $22 can thank you as well.

  26. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    Now because of you, half the features of blue hat turbo in the free version will be gone and you ARE upset??? and frustrated?? YOU JUST RUINED BLUE HAT TURBO FREE VERSION FOR THE WHOLE WORDPRESS COMMUNITY because you didnt want to pay $22 to upgrade and you dont want to give no credit back to the author. You just want to take the plugin for free and take it and be upset about it too huh???

  27. Blue Hat Network
    Member
    Plugin Author

    Posted 5 months ago #

    You are completely oblivious to other peoples hard work and compensation. This was a benefit for the community and people who couldnt afford to pay $22 and now you've completely ruined it for all of them because now they all have to pay $22 if they want to have the fastest website in order to compete with their bigger competitors who may be using the full version which offers the full features. You are only thinking about yourself.

  28. *Does the hands timeout thing*

    I'm closing this topic as this stopped being productive many posts ago. Before I do I just want to point out something.

    @bluehatnetwork? I'm not part of the plugin team but I am guessing that your plugin was removed from the repository pending your compliance with the guidelines as Esmi already said.

    10. The plugin must not embed external links on the public site (like a "powered by" link) without explicitly asking the user's permission. Any such options in the plugin must default to NOT show the link.

    http://wordpress.org/plugins/about/guidelines/

    That a guess on my part as I've not looked at your plugin nor am I part of that (really hard working) team. But those links must default to being off and that's something that really is easy for any plugin author to resolve quickly.

    That's not Esmi who decides that and blaming one moderator, the community or even the original poster for your plugin not complying with the requirements here isn't helpful or useful.

    You don't have to host your plugin in the repo. But if you do then that plugin has to comply with the requirements to be hosted on the repo.

    You are completely oblivious to other peoples hard work and compensation. This was a benefit for the community and people who couldnt afford to pay $22 and now you've completely ruined it for all of them

    Can I suggest that you may want to cool off and take a break? That's not what happened at all and if your plugin complies then it will get put back in the repo.

    If you don't want to comply with the guidelines then there is nothing preventing you from hosting that plugin somewhere else.

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