Several Backups Failed

Resolved freedom1
(@freedom1)

11 years, 4 months ago

I have seven WP blogs, all set to auto backup at midnight once a week on a Thursday.

Today though four of the backups failed. I have just carried out manual backups and all were successful.

Below are the blogs that the auto backups failed on, along with the reasons given in each of their Activity Logs-

http://www.cutbaddebts.com

Event log
The backup failed: The server attempted to retrieve the data, but received junk from your blog. This can happen if your blog is not accessible over the internet. Otherwise, you may have a third-party plugin installed that is changing the backup data as the server tries to receive it. Please contact support if this is the case so we may improve compatibility.

http://www.freedomfromdebt.eu
Event log

The backup failed: The server attempted to retrieve the data, but received junk from your blog. This can happen if your blog is not accessible over the internet. Otherwise, you may have a third-party plugin installed that is changing the backup data as the server tries to receive it. Please contact support if this is the case so we may improve compatibility.

http://www.ourhometools.com
Event log (1)

The backup failed: Communication with the online backup vault failed; more information can be found in the Activity Log.

Event log (2)
A transmission operation failed.
If the following error message is not clear as to the problem and the issue persists, please contact support providing the complete event log for the activity. Diagnostic information follows:

Failed at: /home/home/public_html/wp-content/plugins/wponlinebackup/include/transmission.php(919)
A request failed for API Pull.
Please ensure your blog is able to perform HTTPS requests to https://wordpress.backup-technology.com. You may need to contact your web host regarding this.
[Error Code http_request_failed] Operation timed out after 30003 milliseconds with 0 bytes received

http://www.outdoorlivingsupplies.com
Event log

The backup failed: The server attempted to retrieve the data, but received junk from your blog. This can happen if your blog is not accessible over the internet. Otherwise, you may have a third-party plugin installed that is changing the backup data as the server tries to receive it. Please contact support if this is the case so we may improve compatibility.

http://wordpress.org/extend/plugins/wponlinebackup/

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Online Backup
(@driskell)

11 years, 4 months ago

Hi freedom1,

I’ll look into this on Monday and post back.

Thread Starter freedom1
(@freedom1)

11 years, 4 months ago

Thanks Driskell. I know it isn’t because of possible conflicts with WP 3.5 as I have only upgraded to the latest version after the backup issues.

Plugin Author Online Backup
(@driskell)

11 years, 4 months ago

Hi freedom1,

I’ve just seen a really infrequent instance where the plugin would tell the server the backup size is 0 and trigger a junk response.

I’ve fixed it internally and will test it today. It appears to be affecting about 4-5% of users on an infrequent basis.

We just launched 2.2.14 but that still has the same code that can cause this. We’ll push a 2.2.15 most likely at end of today or tomorrow at some point.

Thanks for reporting it!

Regards,

Jason

Thread Starter freedom1
(@freedom1)

11 years, 4 months ago

Thanks Jason, that should help.

Plugin Author Online Backup
(@driskell)

11 years, 4 months ago

Hi,

We released 2.2.15 earlier this week which should resolve this problem. Just post back if it happens again.

Jason

Thread Starter freedom1
(@freedom1)

11 years, 4 months ago

Hi Driskell,

I saw the new update and installed it to all my blogs. I did a manual backup on a couple of blogs and they were fine.

My next auto backup is due at the end of the week so I’ll have a better idea then if they are all working ok.

Thanks

Geoff

Thread Starter freedom1
(@freedom1)

11 years, 4 months ago

All my blogs successfully automatically backed up over night, thanks.

One thing that does concern me is some of my blogs are now getting too big for you to save everything on them.

Retention completed; deleted 967 files with a total size of 73.91 MiB, to reduce the online stored amount to below your maximum quota.

That worries me just in case the worst happens and everything gets lost and I can only restore some of the content.

Is there anything I can do to reduce the amount of content I have, such as saved logs? Is it possible to have a bigger quota for a payment?

Thanks

Geoff

Plugin Author Online Backup
(@driskell)

11 years, 4 months ago

Hi Geoff,

When files change it keeps the older versions online. Eventually this will fill the space even if your blog gets smaller, as long as the older historical data is kept.

Over it overflows the quota it will then cut it back by deleting older generations. This won’t affect the latest backup whatsoever. Your latest backup will still be complete. It just means you’ll have less “full” backups available and might only have the latest available online.

If your quota is default of 100MB and you email your wordpress.backup-technology.com username to support “at” backup-technology.co.uk they can sometimes up it to 300-400MB. Worth a try.

You could also exclude some files you don’t need. If you browse your filesystem and find log files etc you don’t want to backup you can exclude them in General Settings by putting the path in the Filesystem Excludes section.

Regards,

Jason

Thread Starter freedom1
(@freedom1)

11 years, 4 months ago

Thanks Jason, I just sent an email in to request a higher quota.

I’ll also take a look at your suggestions re excluding some files.

Thanks again

Geoff

Viewing 9 replies - 1 through 9 (of 9 total)

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