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Server Error, can't access wp-admin (5 posts)

  1. nyumootcourt
    Member
    Posted 11 months ago #

    I apologize if this is a totally dumb question. I'm not a professional coder, I'm just a law student who manages our journal website (and have been teaching myself the basics).

    I'm getting a Server Error (500) when I try to access http://www.nyumootcourtboard.com/wp-admin (and every other page on the site). I've cleared my browser's cache and cookies. Because the site is managed through our central NYU Law tech folks, I have no idea where to start with troubleshooting. I did a search, and it looks like we're hosted by Amazon.com servers.

    I switched us from a Twenty Eleven/child theme over to a customized Highwind theme over the weekend; I also updated the version of WordPress. Just before the error started, I was trying to change the Gravatar appearance settings using this "snippet" piece of code from the developer:

    add_filter( 'highwind_header_gravatar_email', 'jk_custom_gravatar_email' );
    function jk_custom_gravatar_email( $email ) {
    $email = '[email redacted]';
    return $email;
    }

    I tried this before without incident. I've seen other pages talking about FTP and reloading my plugins, but I have no idea where to start with either, since I can't access the wp-admin login. Is there anything I can do to be proactive? What's the "for dummies" troubleshooting?

    Thanks for your help. I'm panicked about this.

  2. esmi
    Forum Moderator
    Posted 11 months ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    Please see the link above for details on how to use FTP.

  3. lee@digitalacorn
    Member
    Posted 11 months ago #

    Could be bad code, could be the htaccess file but more likely it's a lower level issue. The domain nyumootcourtboard.com is available for sale. I would go to your host/domain registrar first and make sure all is well.

  4. nyumootcourt
    Member
    Posted 11 months ago #

    Lee, I apologize -- it's nyumootcourt.com/wp-admin and its associate links, not nyumootcourtboard.

    How do I go about contacting my host/domain registrar, if it is Amazon.com? As I'm looking through the FTP troubleshooting, it's mentioning a lot of stuff that I don't know about or have access to.

  5. lee@digitalacorn
    Member
    Posted 11 months ago #

    That new link definitely looks like bad code - If PHP errors were turned on on the server you would more than likely have a big fatal error warning across the screen.

    try esmi's suggestions.

    To contact domain/host providers start by trying to find some contact on emails you got when you purchased it or from when you renew it.

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