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Lively Chat Support
[resolved] [closed] Server error after activating on multisite (16 posts)

  1. j0schi
    Member
    Posted 9 months ago #

    Hey, after activating this plugin my frontend stoped working...
    i just got an "server error"

    i have a multisite install.

    regards
    joschi

    http://wordpress.org/plugins/lively-chat-support/

  2. dallas22ca
    Member
    Plugin Author

    Posted 9 months ago #

    Hi joschi,

    Can you provide any more details (error logs, etc.)? I haven't looked at multisite capabilities yet, so any information you can provide will be helpful.

    Thanks.

  3. j0schi
    Member
    Posted 9 months ago #

    well shure thing!

    WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_convos ADD PRIMARY KEY (token) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query
    WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_messages ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query
    WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_agents ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query
    WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_triggers ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query
    WordPress database error Multiple primary key defined for query ALTER TABLE vqmy1ergh_11_livelychatsupport_surveys ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta, W3_Db->query, W3_DbCache->query, W3_DbCallUnderlying->query, W3_Db->query, W3_DbProcessor->query, W3_Db->default_query
    PHP Fatal error:  Call to undefined function LivelyChatSupport_activate() in /wp-content/plugins/lively-chat-support/shared/includes/functions.php on line 57

    it would be soo cool if you can make this work, as there is NO functionable chat plugin for multisites out there :/

    please keep me up to date :)

    regards

  4. dallas22ca
    Member
    Plugin Author

    Posted 9 months ago #

    Hi Joschi,

    I've been looking into multi-site plugins over the last little bit. It seems like its more than just a quick switch I need to turn on. As such, I'll put it on the feature list for a future release, but I won't be able to commit to a specific date.

    Thanks for suggestion!

  5. j0schi
    Member
    Posted 9 months ago #

    well, thanks for looking into it :)

  6. j0schi
    Member
    Posted 9 months ago #

    by the way @dallas22ca, are you for hire? i need a related plugin developed... how can i contact you if yes?

    regards

  7. dallas22ca
    Member
    Plugin Author

    Posted 9 months ago #

    Hi j0schi, email me at dallas -at- excitecreative.ca with a quick overview of what you want your plugin to do.

    New update to Lively Chat Support will be released today (it may be later tonight, though)!

  8. sales647
    Member
    Posted 9 months ago #

    Hi we have had a similar problem, we are not a multi site

    This caused our site to be completely unavailable and had to go into Mysql to stop the plugin.

    server error log below

    digitalchicken.co.uk [Thu Oct 03 17:47:51 2013] [error] [client 86.165.225.46:55960] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_surveys ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta
    digitalchicken.co.uk [Thu Oct 03 17:47:52 2013] [error] [client 84.92.100.13:64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_convos ADD PRIMARY KEY (token) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta
    digitalchicken.co.uk [Thu Oct 03 17:47:52 2013] [error] [client 84.92.100.13:64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_messages ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta
    digitalchicken.co.uk [Thu Oct 03 17:47:52 2013] [error] [client 84.92.100.13:64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_agents ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta
    digitalchicken.co.uk [Thu Oct 03 17:47:52 2013] [error] [client 84.92.100.13:64997] AH01215: WordPress database error Multiple primary key defined for query ALTER TABLE wp_livelychatsupport_triggers ADD PRIMARY KEY (id) made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), call_user_func_array, LivelyChatSupport_update_db_check, LivelyChatSupport_installation, dbDelta
    thanks

  9. dallas22ca
    Member
    Plugin Author

    Posted 9 months ago #

    Hi j0schi & sales,

    I came across something funky online that stating that there has to be an extra space in the PRIMARY KEY declaration for some reason (http://codex.wordpress.org/Creating_Tables_with_Plugins#Creating_or_Updating_the_Table).

    This could be the enlightenment we've been waiting for.

    As such, I've made the change with version 1.0.4 - would you mind upgrading and letting me know if it fixes your problem?

    Thanks,
    Dallas

  10. j0schi
    Member
    Posted 9 months ago #

    hey,

    yes i will test it asap! will take a while since i am not at home currently.

    for the development. wasnt so hard to do, just did it my self in one day... thanks anyway :)

  11. dallas22ca
    Member
    Plugin Author

    Posted 9 months ago #

    So, you made it compatible with multisite (email to dallas at excitecreative.ca)? Would you mind sending the source so I could see what it takes and integrate it for others?

  12. j0schi
    Member
    Posted 9 months ago #

    hi dallas,

    sorry, dont get me wrong here... it was other plugin i customized for multisite... it works completely different from your one... so this code would be of no help :/

    still checking back here as i want to use your plugin for this purpose, if it works... i want that the chat opens up in a pop up rather than sticket to the page... i only want to use a button to pop up the window...

    regards

  13. dallas22ca
    Member
    Plugin Author

    Posted 9 months ago #

    Hi j0schi, thanks for clearing that up. I don't think lively chat will be the supporting popup window, but will keep it in mind. Thanks!

  14. j0schi
    Member
    Posted 9 months ago #

    @dallas, how can i contact you? could we maybe talk on skype / mail?
    i would really love to see this plugin multisite compatible...
    also i would have 2 more feature requests.
    as this is relativly important for me, i would also pay a few dolar for those features...

    regards

  15. dallas22ca
    Member
    Plugin Author

    Posted 9 months ago #

    Hi j0schi, email me at dallas -at- excitecreative.ca.

  16. @dallas, how can i contact you? could we maybe talk on skype / mail?

    Support is offered via the forums and not via Skype or email.

    as this is relativly important for me, i would also pay a few dolar for those features...

    Per forum rules I am now closing this topic.

    http://codex.wordpress.org/Forum_Welcome#Offering_to_Pay

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