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[resolved] seeing white screens when I try and access WP backend (3 posts)

  1. ashmic
    Member
    Posted 9 months ago #

    Hi,

    I installed a plugin on my website and now it's causing all my backend pages to be blocked and show a white screen. I can view the website fine but the dashboard, themes, etc. is all white screens. I did try and log out and log back in and now I can't even get to the login page. Any help would be greatly appreciated!

    The site is: http://www.bestinfinity.com

    Thanks,
    Ashley

  2. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    You will need to use FTP (or other file manager your host provides) to delete or deactivate that plugin - find it in the plugins folder:

    wordpress
       wp-content
            plugins
               FIND AND DELETE the bad one here
  3. ashmic
    Member
    Posted 9 months ago #

    Hi WPyogi-

    Yes, I contacted my host provider and they suggested disabling the plugin. And they also increased my memory limit. So now I can view all areas on the backend. So it's all fixed, I appreciate your help though.

    Thanks!
    Ashley

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