WordPress.org

1. ssteiner
   Member
   Posted 1 year ago #

   I purchased a support contract from the WordPress HelpCenter (wphelpcenter.org) and 5 months later they're closing the doors, changing the terms, and generally not honoring the agreement.

   Not that I ever got any real support anyway with emails not being answered for over a month, phone being answered by machine, no return phone calls etc.

   I have asked for a refund repeatedly but was completely stonewalled.

   Anyone else?

2. sakib
   Member
   Posted 1 year ago #

   As I know, there were good company, ping them over the twitter.

3. ssteiner
   Member
   Posted 1 year ago #

   I have pinged them every which way (though I don't use Twitter) trying to obtain a refund when I discovered a fatal flaw in the Carrington Business theme/Carrington Build and had repeated support requests go unanswered for a month at a time.

   They have refused, over the last four months, to provide a refund and now they're shutting down the service, also without a refund.

   S

4. Devin Reams
   Member
   Posted 1 year ago #

   Hi ssteiner, had you reached out to Crowd Favorite directly? I don't have enough detail here about your situation but we'll be happy to talk.

   Related article: WordPress HelpCenter Shutting Down

5. ssteiner
   Member
   Posted 1 year ago #

   Repeatedly.

   My last two emails went unanswered and they no longer answer the phone at wphelpcenter.

   All I want, at this point, is a refund for service never provided and for a product (Carrington Business) that I can't use due to the huge potential for data loss (it's not tied into the revision system and with three clicks, a user can destroy an entire layout).

   Now they've discontinued the service I agreed to purchase with an offer of "forum based support." That's not what I bought, I want my money back.

   This is a total breach of contract and I've filed reports with the BBB and Colorado AG's office.

   S

6. ssteiner
   Member
   Posted 1 year ago #

   Typical non-response.

   Hopefully the BBB or AG's office will be able to get me a refund since Crowd Favorites' "customer service" technique seems to be to just stonewall when directly confronted with their unethical behaviour.

   S

Topic Closed

This topic has been closed to new replies.