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[resolved] Scheduled Posts Sharing to FB via Publicize Without an Image (18 posts)

  1. Katyt
    Member
    Posted 10 months ago #

    I've been trying to figure this out for the past month. All of a sudden, our "featured image" (or ANY image for that matter) won't share on FB when we schedule our posts through "publicize". If we publish in the moment, we have an image. If we share the URL directly on FB we have the image. But if we schedule, when it goes live on FB it is without the image...any image.

    I have been working with the FB Debugger and there are NO problems. The open graph meta data is working correctly and the image is identified and visible.

    I see that I'm not alone in this problem, but I've yet to actually see a solution offered up. Help, please.

    http://wordpress.org/extend/plugins/jetpack/

  2. nhlabor@gmail.com
    Member
    Posted 10 months ago #

    Same here. I am also having random problems with posts not putting the title or image in the link preview. I looked at the code and it shows Meta data for everything.

    Here is the most recent.

    http://nhlabornews.com/2013/06/the-h-1b-worker-program-is-creating-modern-day-indentured-servants/

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    @Katyt Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    @nhlabor As we've discussed in this thread, you're using a different plugin to manage Open graph meta tags on your site. Since you posted on the Facebook support forums about the issue, they should be able to help you there.

  4. Katyt
    Member
    Posted 10 months ago #

    Hi Jeremy,

    Here's a link to today's post (which publicize was unable to send to FB). Again, the debugger says that everything is good and all other SEO/OG plugins are off right now.

    http://www.grandparentslink.com/for-that-sweet-guy-in-your-life/

    ~Katy

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    You seem to be using another plugin (probably the original Facebook plugin) to add Open Graph meta tags on your site.

    Since @nhlabor experienced issues similar to yours, I would suggest that you post in a thread over in the Facebook support forums:
    http://wordpress.org/support/topic/open-graph-issues-with-link-image-on-scheduled-post?replies=1

    I also checked your Publicize options, and everything seems to be working properly at the moment. If you keep experiencing issues with Publicize, I would suggest that you reset your connection, as explained here:
    http://jetpack.me/support/publicize/#reconnecting-facebook

  6. Katyt
    Member
    Posted 10 months ago #

    Jeremy, considering FB isn't the one seeing this particular problem and it ONLY occurs when I schedule AND use publicize, I doubt that's the FB plugin is causing the error. And it doesn't seem that @nhlabor and I have the same problem at all...a similar problem, but not the same problem.

    Trust me, I've researched this for a month now and even had a web developer look at everything. When he and all the debugging tools can't find any OG or meta tag errors and it ONLY occurs when I use publicize to share to FB on a scheduled post, I think the problem is on your end.

    As for resetting the connections...been there, done that. And again, if I publish live it will share on FB exactly as it should. So nope, resetting the connections didn't make a difference as the connection is fine (and I've already reconnected as that seems to be the only "solution" that gets offered up).

    This seems to be a known bug in the developer circles and I'd love to know what can be done to fix it.

  7. Katyt
    Member
    Posted 10 months ago #

    This issue isn't actually resolved. You didn't offer up a solution to the problem I presented.

    Just because you offer up a solution does not make something "resolved." This is why I was never able to find a solution across the web - even though this problem has been going for others, MANY others for some time.

    Can you please look into this further?

  8. nhlabor@gmail.com
    Member
    Posted 10 months ago #

    Facebook plugin de-active and still having the problem of the title and link preview not working.
    http://nhlabornews.com/2013/06/today-in-labor-history-for-the-week-of-june-17-2013/

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    The debugger says that everything is good and all other SEO/OG plugins are off right now.

    http://www.grandparentslink.com/for-that-sweet-guy-in-your-life/

    When he and all the debugging tools can't find any OG or meta tag errors and it ONLY occurs when I use publicize to share to FB on a scheduled post, I think the problem is on your end.

    Plugins like Jetpack don't have any specific control over the content that is displayed on Facebook when a post is shared/publicized/published. In all cases, Facebook will crawl the post and look for Open Graph meta tags that will help building the post preview.

    Jetpack adds such open graph meta tags, but other plugins like Facebook do too. In your case, since you use the Facebook plugin, Jetpack has absolutely no control over the content that is displayed on your Facebook profile; even if the post was shared via Jetpack, Facebook still looks for the same Open Graph meta tags to build the preview.

    The tags seem to be added properly on that post, though:
    https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fwww.grandparentslink.com%2Ffor-that-sweet-guy-in-your-life%2F

    Since the tags are added properly, the problem is not caused by the Facebook plugin. There might be an issue with the Facebook platform at the moment. I would suggest that you open a bug here to ask for more information about this issue:
    https://developers.facebook.com/bugs

    Facebook plugin de-active and still having the problem of the title and link preview not working.
    http://nhlabornews.com/2013/06/today-in-labor-history-for-the-week-of-june-17-2013/

    The debugger sends some warnings about this post, but as far as I know this shouldn't create any issues:
    https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fnhlabornews.com%2F2013%2F06%2Ftoday-in-labor-history-for-the-week-of-june-17-2013%2F

    The Facebook developers might have more ideas as to what could create the problem on your site. Do not hesitate to post again here when they reply!

  10. nhlabor@gmail.com
    Member
    Posted 10 months ago #

    It happened again. How do I contact FB developers?

  11. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    You could post again in your existing thread, or search for bug reports similar to yours here:
    https://developers.facebook.com/bugs

  12. Katyt
    Member
    Posted 10 months ago #

    Hi Jeremy. Thanks for popping back in and following up. I can't imagine that FB platform is having a problem reading things on their site considering as long as I'm not using Publicize on a scheduled post and publishing live, it loads correctly.

    ~K

  13. nhlabor@gmail.com
    Member
    Posted 10 months ago #

    I have found that if I post the WP short link in the Facebook status of my page it works just fine. Something in the push out.

  14. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    As long as I'm not using Publicize on a scheduled post and publishing live, it loads correctly.

    As I mentioned earlier, the source of the post doesn't matter, as the process to gather information to build the post previews is the same, whether you use Publicize or publish the post manually.

    However, we know that something bad happens when Facebook is the first to call the published page (because it was just published, and you didn't access it yourself as it was scheduled). It is possible that the Open Graph tags are not correctly filled when Facebook loads that page; that's the only explanation I can see at the moment.
    Do you use any caching plugins or services on your site, that may affect the way posts are displayed?
    If not, you could try to use a plugin like WP Super Cache and pre-cache posts as soon as they are published, thus making sure that the posts have been called at least once when Facebook accesses the page.
    Could you give it a try, and let me know how it goes?

  15. nhlabor@gmail.com
    Member
    Posted 9 months ago #

    I have been using 'advance cache' since before we start talking about this.

    Here is another expample of not formatting correctly. http://nhlabornews.com/2013/06/aft-nh-legislative-update-for-week-of-june-23/

    This was not scheduled it was automatically pushed. again the WP shortlink works great but my full link produces nothing.

  16. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

    @nhlabor The Open Graph meta tags are all there, except for the image meta tag since you didn't insert any image into that post:
    https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fnhlabornews.com%2F2013%2F06%2Faft-nh-legislative-update-for-week-of-june-23%2F

    Now it's up to Facebook to use these meta tags or not. Since you use WP Super Cache on your site, maybe the tags are not there on the first page load, when Facebook first accesses your site to look for the tags? What happens when you turn off that caching plugin? Does it help?

  17. nhlabor@gmail.com
    Member
    Posted 9 months ago #

    I turned of the Cache program and i still get the error.

    Debug this link
    http://nhlabornews.com/2013/06/cwa-senate-bill-moves-nation-toward-goal-of-fair-immigration-reform/

    it still has problems.

    I have tried to message Facebook WP support and got no reply. I am beginning to hate this problem. I may just go back to an RSS feed on the page instead

  18. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 9 months ago #

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