Hi,
that’s currently not supported, but a good request for future updates.
Kind regards,
Matthias
Hi Matthias,
(ah – I also got your reply via the Paymill email 😉
Mh ok…as that would be very handy. A bunch of other payment providers already offer that for woocommerce (stripe or braintree). Any approximate timeline when that will be added (e.g. 3-6 weeks ; 2-10months)?
How does Paymill currently handle this when a user has used his credit card to sign up for subscriptions? As there must be some way for the user to delete/terminate the credit card information?
Thanks,
Peter
Hi Peter,
I do not give time schedules, as most users are disappointed when these are not fullfiled.
Subscriptions are managable via user order settings and via admin panel. If a users cancels a subscription within woocommerce, it’s canceled in Paymill, too.
Kind regards,
Matthias
Hi Matthias,
I see – so a user could not edit an existing subscription’s credit card or SEPA details? E.g. if the credit card expires or he wishes to use a different card –> the user would have to cancel the entire subscription and order it again? (if this is the case – could the admin do that change in the backend)?
Thanks,
Peter
Subscriptions can be “renewed” which allows to set new payment details. Changing Payment Data on running subscriptions is on ToDo and not that trivial.
Thanks for the super fast answers.
Okay I see – so we could basically ask a user to click on the “renew” subscription button in order to change payment details? Or will that “renew” button only show when the subscription has actually ended (as it was bought with a specific timeframe). Reason I am asking: 90% of our subscriptions will be bought without a fix time, as users can terminate each month. Hence we will have the scenario that users will need to change the details of a running subcription.
Thanks,
Peter
Hi Peter,
your scenario isn’t supported yet :/ It’s kind of an “extra” of WooCommerce feature base and needs additional integration effort of the Paymill API which hasn’t been done yet.
Kind regards,
Matthias
Hi Matthias,
ah okay I see…hmhm. I just need to decide what payment provider to go for, as we will launch in 4 weeks.
Last quesion 😉 To solve that scenario^^ until you have created that function in the plugin –> what options do I have? Any of these?:
1) Can I (admin) edit the user’s payment details in the backend (I assume this cannot be done due to paymill’s security settings)?
2) Admin could end the user’s subscription and ask him to use the “renew” function? Or I could tell the user to “end” and then “renew”?
3) I could also terminate the user’s subscribtion and ask the user to buy again?
Obviously 3 is the least disired option…2 would at least “save” the old subscription product/data and probably be the least amount of effort for all parties?
Thanks a lot for the great support and have a nice day,
Peter
Hi Peter,
Option 2 and 3 should work. Please test it before launch to make sure it works smooth and like intended.
Kind regards,
Matthias
