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Same problem - HB Audio Gallery - when I add song it never populates Audio List (5 posts)

  1. jamorecords
    Member
    Posted 7 months ago #

    Hello,

    Just FYI, I purchased the HB Gallery full version. So even though this support forum is for the LITE version, I wasn't sure where else to turn. Please let me know if I should post somewhere else.

    The problem is that whenever you upload a media file and it shows 100% it's supposed to auto-populate in the Audio List, correct? Well mine doesn't do that. Instead it just acts like it's going to load, then leaves it blank.

    I've tried uninstalling the HB Gallery Premium and reinstalled the Lite version. Same results. I then uninstalled the LITE version and installed the Premium version. Again, same results.

    Here's the link to my site: http://www.ezrichmusic.com

    Here's my list of plugins and whether or not their active/inactive:

    Account Lock Lite
    Disabled
    Version 1.1.1 By Dennis Hoppe

    Add Email Signature
    Disabled
    Version 1.0.3 By David Anderson

    Admin Menu Post List
    Disabled
    Version 0.9 By Eliot Akira

    Akismet
    Disabled
    Version 2.5.9 By Automattic

    Allow Javascript in Text Widgets
    Disabled
    Version 0.3 By Philip John

    AM Events
    Disabled
    Version 1.5.1 By Atte Moisio

    Audio player
    Disabled
    Version 2.0.4.6 By Martin Laine

    Custom Login 2.0
    Disabled
    Version 2.1.8 By Austin Passy

    Custom Menu Wizard
    Disabled
    Version 2.0.4 By Roger Barrett

    Custom User Profile Photo
    Disabled
    Version 0.2.4 By 3five

    Email Users
    Disabled
    Version 4.6.2 By Mike Walsh & MarvinLabs

    Font Awesome Icons
    Disabled
    Version 3.2.1 By Rachel Baker

    Gmedia Gallery
    Disabled
    Version 0.9.3 By Rattus

    Go Daddy Quick Setup
    Disabled
    Version 1.04 By GoDaddy.com, LLC

    HB AUDIO GALLERY FOR WORDPRESS
    Active
    Version 1.0.1 By HBWEBSOL TEAM

    HB AUDIO GALLERY LITE
    Disabled
    Version 1.0.0 By HBWEBSOL TEAM

    Hotfix
    Disabled
    Version 1.0 By Mark Jaquith

    IntelliWidget Per Page Featured Posts and Menus
    Disabled
    Version 1.4.2 By Lilaea Media

    Jetpack by WordPress.com
    Settings Active
    Version 2.7 By Automattic

    Limit Login Attempts
    Disabled
    Version 1.7.1 By Johan Eenfeldt

    MailChimp
    Version 1.4.1 By MailChimp and Crowd Favorite
    Active

    ManageWP - Worker
    Disabled
    Version 3.9.28 By ManageWP

    Meta Slider
    Disabled
    Version 2.6 By Matcha Labs

    Nice Login Widget
    Disabled
    Version 1.3.8 By SuperPlugin Team

    No Weak Passwords
    Disabled
    Version 1.0.1 By David Anderson

    oik-privacy-policy
    Disabled
    Version 1.1 By bobbingwide

    oik base plugin
    Disabled
    Version 2.0.1 By bobbingwide

    Oomph WP Inline Image Resize
    Disabled
    Version 0.5.1 By Ben Doherty @ Oomph, Inc.

    PauPress
    Disabled
    Version 1.5 By havahula.org

    Pending Indicator
    Disabled
    Version 1.1 By Kenth Hagström

    PHP Code Widget
    Disabled
    Version 2.2 By Otto

    Post Content Shortcodes
    Disabled
    Version 0.3.4.1 By cgrymala

    Posts in Page
    Disabled
    Version 1.2.4 By IvyCat Web Services

    RSS Manager
    Disabled
    Version 0.06 By ajayver, sputnik1818

    Shortcode Reference
    Disabled
    Version 0.2 By Bart Stroeken

    Shortcodes Ultimate
    Disabled
    Version 4.5.3 By Vladimir Anokhin

    Simple Access Control
    Disabled
    Version 1.4 By Peter Wooster

    Simple Ads Manager
    Disabled
    Version 1.7.63 By minimus

    Social Login
    Disabled
    Version 4.4 By Claude Schlesser

    SubToMe
    Disabled
    Version 1.5.0 By Julien Genestoux

    Theme Check
    Disabled
    Version 20131213.1 By Pross, Otto42

    TinyMCE Advanced
    Disabled
    Version 3.5.9.1 By Andrew Ozz

    Ultimate TinyMCE
    Disabled
    Version 5.2 By Josh Lobe

    UpdraftPlus - Backup/Restore
    Disabled
    Version 1.8.2 By UpdraftPlus.Com, DavidAnderson

    User-Dashboard
    Disabled
    Version 1.0.0 By anil kumar

    User Photo
    Disabled
    Version 0.9.5.2 By Weston Ruter

    W3 Total Cache
    Disabled
    Version 0.9.3 By Frederick Townes

    Widget Icon
    Disabled
    Version 1.1.3 By dFactory

    Widget Logic
    Disabled
    Version 0.57 By Alan Trewartha

    WooCommerce
    Version 2.0.20 By WooThemes
    Active

    WooCommerce Customizer
    Version 1.1 By SkyVerge
    Active

    WooSidebars
    Version 1.3.1 By WooThemes
    Active

    WordPress Editorial Calendar
    Version 3.0
    Disabled

    WordPress SEO
    Disabled
    Version 1.4.22 By Joost de Valk

    WordPress Shortcodes
    Disabled

    WordPress Social Login
    Disabled
    Version 2.1.3 By Miled

    WP-PageNavi
    Disabled
    Version 2.83 By Lester 'GaMerZ'

    Wp Music Player
    Disabled
    Version 1.3 By Hiren Patel

    Wp Scroll To Top
    Disabled
    Version 1.0.1 By Umar Bajwa.

    WP Slick Tab
    Disabled
    Version 1.0.7 By Ataul Ghani

    WP Total Hacks
    Disabled
    Version 1.6.0 By Takayuki Miyauchi

    WP User Avatar
    Disabled
    Version 1.6.7 By Bangbay Siboliban

    Zedity
    Disabled
    Version 2.0.1 By Zuyoy LLC
    -----------------END OF PLUGINS-------------------

    Thanks in advance for any help you can give me. Notice I have almost every plugin disabled right now. The HB Audio Gallery is the most important feature in this website, since they are for a musical artist. So I hope you have an idea as to what it could be.

    Jamie Richards

  2. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    Just FYI, I purchased the HB Gallery full version. So even though this support forum is for the LITE version, I wasn't sure where else to turn. Please let me know if I should post somewhere else.

    Yes, you should contact the plugin developers directly - as WordPress.ORG forums are only for free versions.

  3. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    BTW, each plugin has its own support forum - in this case that would be here:

    http://wordpress.org/support/plugin/hb-audio-gallery-lite

  4. jamorecords
    Member
    Posted 7 months ago #

    Fair enough WPyogi, then where is the support form for HB Audio Gallery Pro?? I've looked everywhere. The HB team doesn't have any support at all on their website, but surely there's got to be at least a forum I can reach out to help for.

    This issue is crippling everything I do for this website . I had the same exact issue with another site, but I disabled everything and slowly got it to work. I've done the same thing with this site and it's not resolving it.

    The strangest part of all is that I successfully uploaded multiple songs to the Gallery, even after I upgraded to the Pro version. So it HAS to be something conflicting with the plugin.

    Anyway, I'm desparate for some help here. Anything you could pass along my way would be greatly appreciated.

    Thanks,
    Jamie

  5. WPyogi
    Volunteer Moderator
    Posted 7 months ago #

    Have you tried the email listed on this page?

    http://wordpress.org/plugins/hb-audio-gallery-lite/

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