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[resolved] Sales Incomplete/Download Emails Not Sent (3 posts)

  1. robertrhu
    Member
    Posted 4 months ago #

    Hello!

    I am using wp-ecommerce and having one final piece of trouble. When a purchase is made through PayPal Standard in a testing sandbox emails do not send with purchased product downloads.

    All transaction are showing as 'Incomplete Sale'. But the transaction is registering as complete within my PayPal sandbox. IPN is turned on both in PayPal and WP-ecommerce.

    I have read many posts about this issue and followed them all to the letter. But nothing has yet to solve the problem. But I did find a post that suggested adding a piece of code to get a response summary via email. Thing is, I have no idea how to read it. ;) I have hopes that there is information that will point me in the right direction.

    Any and all help deciphering it and resolving this issue would be greatly appreciated.

    Thanks in advance!

    Here is the email generated...

    SUBJECT: PayPal Notification to Site

    BODY:
    Array

    (
        [headers] => Array
            (
                [date] => Thu, 05 Dec 2013 17:10:26 GMT
                [server] => Apache
                [x-frame-options] => SAMEORIGIN
                [set-cookie] => Array
                    (
                        [0] => c9MWDuvPtT9GIMyPc3jwol1VSlO=W0DmARPwdx6BKQTakEZeUJxOJLdky8sCRfsOgGriP2JXS80NeXIF9eXCbW1H051N-IVVswMuJqgFEJjfiOXbgkZLtCuL8MMN85pTyEaGxDYv627-8JDwhrUwFHqb6UUkRGH6gYzDuJR76oHtERB9PqnNYlswbEt5UJDnNaKY2IRJuSTe95r-Edff6EbKvYgjnJTGSlDY2wnbVZUXX2wRt2Q90htkd7PL2d0qGXG-4ctQgG2V1mzhGiHTjaWY2v-Hx5KiDU5Hqydj6H87U3_Y1tTMKx9KKRmNFwWJ1Dso3LCUYIWeei406u4xHXsvJMOtF4_CO_ciXwUD_mBFzajiH0PPQCJ-DoFvcFzhiQSBbGb4w2Rvt_suQiSUoKX7Q-Civ_IHONWoOTMMsU3rEVJSrRuq1Hl86pQoy7vHduCzCnHO70thizy9vKQkt0S; domain=.paypal.com; path=/; Secure; HttpOnly
                        [1] => cookie_check=yes; expires=Sun, 03-Dec-2023 17:10:26 GMT; domain=.paypal.com; path=/; Secure; HttpOnly
                        [2] => navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly
                        [3] => navlns=0.0; expires=Sat, 05-Dec-2015 17:10:26 GMT; domain=.paypal.com; path=/; Secure; HttpOnly
                        [4] => Apache=10.72.109.11.1386263426513408; path=/; expires=Sat, 28-Nov-43 17:10:26 GMT
                        [5] => X-PP-SILOVER=name%3DSANDBOX3.WEB.1%26silo_version%3D880%26app%3Dslingshot%26TIME%3D2192810066; domain=.paypal.com; path=/; Secure; HttpOnly
                        [6] => X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT
                        [7] => Apache=10.72.128.11.1386263426501141; path=/; expires=Sat, 28-Nov-43 17:10:26 GMT
                    )
    
                [connection] => close
                [vary] => Accept-Encoding
                [strict-transport-security] => max-age=14400
                [content-type] => text/html; charset=UTF-8
            )
    
        [body] => VERIFIED
        [response] => Array
            (
                [code] => 200
                [message] => OK
            )
    
        [cookies] => Array
            (
                [0] => WP_Http_Cookie Object
                    (
                        [name] => c9MWDuvPtT9GIMyPc3jwol1VSlO
                        [value] => W0DmARPwdx6BKQTakEZeUJxOJLdky8sCRfsOgGriP2JXS80NeXIF9eXCbW1H051N-IVVswMuJqgFEJjfiOXbgkZLtCuL8MMN85pTyEaGxDYv627-8JDwhrUwFHqb6UUkRGH6gYzDuJR76oHtERB9PqnNYlswbEt5UJDnNaKY2IRJuSTe95r-Edff6EbKvYgjnJTGSlDY2wnbVZUXX2wRt2Q90htkd7PL2d0qGXG-4ctQgG2V1mzhGiHTjaWY2v-Hx5KiDU5Hqydj6H87U3_Y1tTMKx9KKRmNFwWJ1Dso3LCUYIWeei406u4xHXsvJMOtF4_CO_ciXwUD_mBFzajiH0PPQCJ-DoFvcFzhiQSBbGb4w2Rvt_suQiSUoKX7Q-Civ_IHONWoOTMMsU3rEVJSrRuq1Hl86pQoy7vHduCzCnHO70thizy9vKQkt0S
                        [expires] =>
                        [path] => /
                        [domain] => .paypal.com
                        [secure] =>
                        [httponly] =>
                    )
    
                [1] => WP_Http_Cookie Object
                    (
                        [name] => cookie_check
                        [value] => yes
                        [expires] => 1701623426
                        [path] => /
                        [domain] => .paypal.com
                        [secure] =>
                        [httponly] =>
                    )
    
                [2] => WP_Http_Cookie Object
                    (
                        [name] => navcmd
                        [value] => _notify-validate
                        [expires] =>
                        [path] => /
                        [domain] => .paypal.com
                        [secure] =>
                        [httponly] =>
                    )
    
                [3] => WP_Http_Cookie Object
                    (
                        [name] => navlns
                        [value] => 0.0
                        [expires] => 1449335426
                        [path] => /
                        [domain] => .paypal.com
                        [secure] =>
                        [httponly] =>
                    )
    
                [4] => WP_Http_Cookie Object
                    (
                        [name] => Apache
                        [value] => 10.72.109.11.1386263426513408
                        [expires] => 2332343426
                        [path] => /
                        [domain] => www.sandbox.paypal.com
                    )
    
                [5] => WP_Http_Cookie Object
                    (
                        [name] => X-PP-SILOVER
                        [value] => name=SANDBOX3.WEB.1&silo_version=880&app=slingshot&TIME=2192810066
                        [expires] =>
                        [path] => /
                        [domain] => .paypal.com
                        [secure] =>
                        [httponly] =>
                    )
    
                [6] => WP_Http_Cookie Object
                    (
                        [name] => X-PP-SILOVER
                        [value] =>
                        [expires] => 1
                        [path] => /cgi-bin/
                        [domain] => www.sandbox.paypal.com
                    )
    
                [7] => WP_Http_Cookie Object
                    (
                        [name] => Apache
                        [value] => 10.72.128.11.1386263426501141
                        [expires] => 2332343426
                        [path] => /
                        [domain] => www.sandbox.paypal.com
                    )
    
            )
    
        [filename] =>
    )

    http://wordpress.org/plugins/wp-e-commerce/

  2. robertrhu
    Member
    Posted 4 months ago #

    Another piece of information...

    In the transaction billing details the 'Email' displays as not provided.

    But the email was definitely provided on the test transaction.

  3. Edward
    Member
    Plugin Author

    Posted 4 months ago #

    Several things that might help...

    1. Be sure you are using the primary, default, verified email address on your PayPal account.

    2. Be sure your site firewall isn't blocking PayPal IPN servers.
    https://ppmts.custhelp.com/app/answers/detail/a_id/92
    You may need to check your hosting support about this and if you've installed any firewall wordpress plugin that could also be blocking access.

    Check that emails are being sent are you able to get normal wordpress emails?

    You can check if emails are being sent by wordpress by installing this plugin
    http://wordpress.org/plugins/email-log/

    If you see the email is sent in wordpress email log but you don't receive it the problem is server side and you will need to contact your hosting support.

    regards
    Edward

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