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[resolved] Roles Problems (5 posts)

  1. bluantinoo
    Member
    Posted 1 year ago #

    Hi,
    I'm using the Premium Version of WATS and it seems to fit quite perfect, except on the workflow side:

    I would need that

    1) Editors able to create tickets and assign the ticket to
    -> a) a user (role = subscriber)
    -> b) a "moderator" (role = contributor)

    2) access to each ticket should be granted just to:
    -> a) admins
    -> b) editors (full access, like admin)
    -> c) contributors (just visualization and reply to ticket)
    -> d) author (just visualization and reply to ticket)

    Is there a way to do that with WATS?

    http://wordpress.org/extend/plugins/wats/

  2. firebird75
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    The only way to do that right now is to turn visibility to all users. If you really need that for specific users, then it would need custom development, subject to development charge to add the feature...

  3. bluantinoo
    Member
    Posted 1 year ago #

    How could I ask for this customization?

  4. bluantinoo
    Member
    Posted 1 year ago #

    Maybe it can be done just with:

    1) a different ticket list from WATS_TICKET_LIST
    2) some custom controls on single-ticket.php

    what do you think, firebird?

  5. firebird75
    Member
    Plugin Author

    Posted 1 year ago #

    No this wouldn't be enough :)
    You can request the new feature through http://www.ticket-sytem.net then Contact page. I will provide a quote for you. Please give as much details as possible

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