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RevoStock Media Gallery
RevoStock - Unable to activate the Plug-in (8 posts)

  1. andonwww
    Member
    Posted 2 years ago #

    I installed the Plug-in on my WP blog (self-hosted) and when entering credentials (I have the API turned on) I receive a message: "There was a problem reaching Revostock. Please try again later or contact your site administrator."
    Please let me know if there's anything that I'm doing wrong. I enetered my email and password and I am a Producer (as said I turned on my API yesterday)
    Thanks,
    Daniela

  2. RevoStock
    Member
    Plugin Contributor

    Posted 2 years ago #

    Hi andonwww,

    We are going to let our plug-in developers answer your questions here on this forum. They will be assisting you shortly.

    Thanks!

  3. cshepherd
    Member
    Posted 2 years ago #

    Hi andonwww,

    Can you give me some details about your configuration? Is this running on a hosted server or a personal build? Your phpinfo() is a good start. I can recommend Server Buddy (http://wordpress.org/extend/plugins/serverbuddy-by-pluginbuddy/) as a good diagnostic tool.

    I've seen this problem before and it has a couple of root causes.

    Carol

  4. andonwww
    Member
    Posted 2 years ago #

    Hi Carol
    This is a self hosted website - I bought a template and customized it - but I do not have experience in diagnostic/troubleshoot or php,
    beyong following instructions.

    Please let me know if this answers - and thanks for your help.

    Daniela

  5. cshepherd
    Member
    Posted 2 years ago #

    andonwww -

    Try out the plugin I suggested. At the bottom of the Server Configuration section there is a button that says "Display Extended PHP settings via PHPINFO()". Press that button and you'll see a long list of settings. Search the list for "CURL". If it isn't on ... turn it on at your server.

    Here's an image of of my curl section.

    Carol

  6. cshepherd
    Member
    Posted 2 years ago #

    Daniela-

    What is your OS? Is this site local to a workstation or hosted on a server?

    Carol

  7. andonwww
    Member
    Posted 2 years ago #

    I am on Windows XP and WP is self-hosted on a server. As said, I have a minimal understanding in troubleshooting and I typically follow step-by-step instructions (from pros) when it comes to installing/troubleshooting. I was hoping this plug-in will install/work similarly with others in WP - without me having to go editing .php or changing server configuration.
    My problem was that at login I got the message:
    "There was a problem reaching Revostock. Please try again later or contact your site administrator."
    and thought this has something to do with the way I'm logging in.
    Thanks for your help,
    Daniela

  8. cshepherd
    Member
    Posted 2 years ago #

    Daniela-

    Your server needs to be able to call the Revostock API via SSL using one of the mechanisms available to WordPress. You shouldn't need to change PHP code but you may need to tweak your server configuration. If you'll send your PHPINFO() I'll take a look at it. You can use the server buddy plugin to do this ( see previous thread comments).
    Carol

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