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Return address not being set up correctly (4 posts)

  1. trevorwood
    Member
    Posted 5 months ago #

    Further to our emails

    The return address in newsletter & test emails is not being set to the sending email address, so bounce messages are not getting back to me

    I'll send an email to you via the test so you can see

    Below is the support information requested

    Debug information
    WordPress Version: 3.8.1
    SendPress Version: 0.9.8.7
    PHP Version: 5.3.10-5.3.10
    PHP Memory Limit: 256 MByte
    PHP Memory Used: 48.56 MByte
    MySQL Version: 5.1.73

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Ports:
    Port 25: open
    Port 465: open
    Port 587: open

    Support Info
    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multi-site: No

    SITE_URL: http://www.network-midlands.co.uk
    HOME_URL: http://www.network-midlands.co.uk

    SP Version: 0.9.8.7
    WordPress Version: 3.8.1

    Platform: Windows
    Browser Name: Firefox
    Browser Version: 27.0
    User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
    64; rv:27.0) Gecko/20100101 Fire
    fox/27.0

    Database Tables:
    wp_sendpress_subscribers_event OK
    wp_sendpress_report_url OK
    wp_sendpress_subscribers_status OK
    wp_sendpress_subscribers OK
    wp_sendpress_list_subscribers OK
    wp_sendpress_queue OK

    Sending Method: SendPress_Sender_Website

    PHP Version: 5.3.10-5.3.10
    MySQL Version: 5.1.73-0ubuntu0.10.04.1
    Web Server Info: Apache

    PHP Memory Limit: 256M
    PHP Post Max Size: 8M

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: page
    Page On Front: Home #692
    Page For Posts: Home #692

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /var/lib/php5
    Use Cookies: On
    Use Only Cookies: On

    UPLOAD_MAX_FILESIZE: 10MB
    POST_MAX_SIZE: 8MB
    WordPress Memory Limit: 40MB
    WP_DEBUG: Off
    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.

    ACTIVE PLUGINS:

    Akismet: 2.5.9
    Contact Form 7: 3.7.2
    Google Analytics for WordPress: 4.3.5
    Quick Page/Post Redirect Plugin: 5.0.3
    SABRE: 1.2.2
    SendPress Newsletters: 0.9.8.7
    Share Buttons by AddToAny: 1.2.8.5
    Simple Mail Address Encoder: 1.5.4
    Social Media Widget: 4.0.2
    Twitter Widget Pro: 2.6.0
    Ultimate TinyMCE: 5.2
    WordPress Backup to Dropbox: 1.8.1
    WP-UserOnline: 2.83

    CURRENT THEME:

    networkmidlands: 1.0

    ### End System Info ###

    https://wordpress.org/plugins/sendpress/

  2. itdoug
    Member
    Plugin Author

    Posted 5 months ago #

    Are you trying to use another plugin to send email through office 365? I saw another forum post that you started but I don't see that plugin activated here. I'm wondering if 365 won't accept bounces that it didn't send. Have you tried bouncing a message in the 365 web client and then bouncing to the same address in sendpress? Seems like you need custom SMTP in pro to send through 365 correctly.

  3. trevorwood
    Member
    Posted 5 months ago #

    I've tried it with and without the other plugin activated and it fails either way. The other plugin works fine (the plugin is wp-mail-smtp)

  4. itdoug
    Member
    Plugin Author

    Posted 5 months ago #

    The other plugin may work fine for sending but we can't guarantee that the headers remain correct when sent through that method. Thats why we have custom smtp in our pro version and automated bounce handling with Mandrill. I think the reason you don't get the bounce when sending through your website is because outlook won't accept a bounce it didn't send.

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