My website went glitchy a few days ago and I would like to restore it to it's original state.
I have selected Restore and the orange pop-up box appears with the message 'Downloading / preparing backup files...'. I have left the box up for over an hour and nothing has moved or changed.
I did make a back-up to drop-box and figured I may need to install manually but am finding it a little confusing. One of the folders in the dropbox is 60mb I assume this is why the orange box isn't moving?
Can you help me please?