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[resolved] Restoration file could not be unzipped. (3 posts)

  1. heddington
    Member
    Posted 5 months ago #

    Hi,

    A recent update of Woocommerce plugin has given a problem with my store pages.
    I therefore wish to revert to the state I had before updating.

    When I try to restore to a backup zip I get the following message

    Error: Your restoration file could not be unzipped.

    and the indicator just keeps spinning until I go to another dashboard page.

    WP version 3.8.1,
    WP Backup Version 1.5.5

    Thanks

    https://wordpress.org/plugins/wp-backitup/

  2. Chris Simmons
    Member
    Plugin Author

    Posted 5 months ago #

    Please submit a support request on the wpbackitup site or just send me an email @ support at wpbackitup.com. I will send you a private upload link to share the backup that is giving you trouble.

    http://www.wpbackitup.com/support

    Thanks
    Chris

  3. Chris Simmons
    Member
    Plugin Author

    Posted 5 months ago #

    Thanks so much for helping us identify and resolve this issue. We were able to replicate and identify the issue. The problem stems from the upload size limits that most hosting providers enforce. There are some techniques to modify these limits but they require modifications to your site, which is not a good solution. We are making enhancements to the plugin that will handle large files uploads and management on the server. The changes will be available in the next release due out in the next 7 days.

    Thanks for your patience. I am going to mark this topic as resolved but please feel free to open another issue if the plugin update does not resolve the issue. Thanks again for your assistance.

    Chris

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