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resolved vs. unresolved postings in the forums (4 posts)

  1. tlon7
    Member
    Posted 8 years ago #

    When I go to a topic in the forums for assistance and open one, the topic will state either 'resolved' or 'unresolved.' I think it would be helpful if this tag was visible BEFORE one opened up the topic. That way people looking for troubleshooting advice could tell whether the topics have potential answers and could help advanced users who want to help out people who still have unresolved word press issues. I think this would save a lot of time and be a great convenience. What do you think?

  2. ladydelaluna
    Member
    Posted 8 years ago #

    I agree - especially if people would make use of the option to mark their thread "resolved" - unfortunately, that's not always the case, and causes confusion of the same sort.

  3. Mark (podz)
    Support Maven
    Posted 8 years ago #

    The idea was indeed that someone came back, said "Great!" and marked it as resolved. Few do.

    Potential answers can still be found though as sometimes titles of threads are not entirely accurate compared to content. Also people can learn by reading around a topic which is also good.

    That said, it has been suggested that the search could be refined by returning resolved first.

    Mods can alter threads to be marked resolved but we have debated whether we should. After all, the only person who can do that really is the OP. Some do come back as I said, some come back, see the answer and never return..

  4. lunabyte
    Member
    Posted 8 years ago #

    Since there is some sort of a timestamp in relation to a post,
    perhaps a trigger could be set to where if a topic is stale (say
    a month without replies, or whatever) when this function is triggered
    it could mark any unresolved topics as "unknown", instead of unresolved.

    Have it trigger once every 24hrs or something, and then if a user for some reason has been detained for more than the timeframe specified for whatever reason, they can always come back and update it.

    Wouldn't be too difficult to do.
    Doesn't even have to be a selection in the list.

    Put a timestamp in the settings table (or whatever it is for this forum), and then run a check on that setting. If the current time is greater than the timestamp in the db + 24 hours, then run the trigger to update threads.

    Then, a db query to set status=unknown (or whatever the field and setting is) with a where last_post_time is less then current time minus 30 days (or 60, 45, 15, whatever).

    It's a thought, anyway.

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