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resetting password does not work (1 post)

  1. tabbyart
    Posted 2 years ago #

    I am having problems with resetting my password. I have followed the
    directions to reset the password numerous times without success. I am being told that the password / user name is invalid so I click on the
    link to reset the password. I create another password click reset the
    password which is confirmed. When I attempt to log in with the
    confirmed reset password again I am told it's invalid. I'm going
    around in circles with this and after three attempts was locked out.
    Please help. I have checked the procedure of resetting passwords and I
    am not getting an email which includes a new password it only confirms
    my user name and provides a link to follow to reset the password...very frustrating.....what do I do ? I can't access my site !

    Any assistance would be gratefully received.

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