Hi @csine
Thanks for expounding on your review.
You can rule out conflict with Wordfence. I use it on all of my own sites and encourage my clients to use it. In fact, Wordfence is used on our support forums where we have used the free version of Users Ultra and recently upgraded to the pro version of Users Ultra.
We may have an issue with iThemes Security since that plugin facilitates changing the default wp-content folder name. And we will look into that.
I will check on backwpup.
Regarding the features and saying “most of them do not work yet”. I believe it would be more accurate to say you have a custom setup and Users Ultra doesn’t seem to be working yet with that type of customization.
Suggesting that we are using ‘release free for promotion’ marketing, (while we are doing similarly on our description page as backwpup, Wordfence and iThemes Security and many, many other plugins and themes) is rather unfair, if you haven’t made the same suggestions regarding other plugins and themes.
As stated above, we didn’t start with a pro version. We have only recently introduced it. We offer a pro version if someone wants more functionality than what we are interested in providing for free. We have the free version which is quite functional without the pro version.
What we don’t do that some others do is show features in the dashboard and require the upgrade to see them work, labeling things as “Pro only” or “Available with Premium” or some such thing as graying out or showing inaccessible features. I believe some of those plugins you mentioned push the boundaries of what is allowed by WordPress when it comes to doing exactly that. But, that’s just my opinion of course.
Giving the opportunity for people to see the pro version from our description page with a clickable link is something many other plugins and themes do as well. It’s a common and accepted practice.
We say we integrate with Woocommerce. We do not say we integrate with any Woocommerce extensions. And given the amount of extensions available for Woocommerce, we aren’t going to be able to guess which extensions we should integrate with, nor are we going to try. There may be some we would be interested in integrating with, but to be honest, nobody should expect that we would have provided integration with any extensions for Woocommerce when we say “Woocommerce”. Woocommerce Account Funds is a premium extension. Why would you expect us to integrate with that for free?
Yes, we can do better integrating with different features of Woocommerce possibly, and if you were to visit our forums and place your suggestions in the forum we have set up for feature suggestions, we would be happy to take a look at your suggestion(s).
Most of what you have brought up in this review may just be a result of the one issue you have raised about you changing the wp-content directory name, and our failure to use the WP_CONTENT constant. We are happy to work that out. That is our error, and we will correct that. Thanks for bringing that to our attention.
We hope you will consider visiting our forums. We would welcome you there. You have shared some valuable information, I appreciate that.
I hope this isn’t the last we have the opportunity to speak.
I agree with you, some reviews are completely worthless, both to us and to those who might read them. But some have quite valuable information in them. And therefore, I try to engage some to see how we can make things better. I consider this a review that contains some valuable information, from my perspective some unfair expectations, but some very valuable information. Thanks
