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Business Directory Plugin
[resolved] Renewal link sent to users won't work (6 posts)

  1. terrisi
    Member
    Posted 10 months ago #

    I was testing the renewal email and found the link sent to the user doesn't work. Also, I manually generated the link from the Listing Information/Fee Details panel and it did not work. The URL generated by Business Directory plugin takes you to a page that states:

    Your renewal ID is invalid. Please use the URL you were given on the renewal e-mail message.

    The message is the same whether you use the url manually generated or supplied in the renewal e-mail message.

    Our directory has no paid listings however we want users to review their entries once a year so we need them to take a look at what might need to change.

    http://wordpress.org/plugins/business-directory-plugin/

  2. businessdirectoryplugin
    Member
    Plugin Author

    Posted 10 months ago #

    Hi terrisi,

    Can you tell me a bit more?
    - Version of BD?
    - Version of WP?
    - Is this happening with all renewals or just the one email?
    - Are you using any custom permalink structure?
    - Are you using any plugins that affect the .htaccess settings and possibly restrict access to the renewal URL?
    - Are you testing the renewal as the user, admin or both?

  3. terrisi
    Member
    Posted 10 months ago #

    BD plug in is up to date as is WP version. Have tested this with two different directory entries to two different email addresses. No custom permalink structure. Tested the renewal as both admin and user. I am not aware of anything that would restrict access.

  4. businessdirectoryplugin
    Member
    Plugin Author

    Posted 10 months ago #

    OK. Can we get admin access to your site to continue digging into this?

    http://businessdirectoryplugin.com/contact/

  5. weekendbroward
    Member
    Posted 8 months ago #

    I am having exactly the same issue on my site.

    Your renewal ID is invalid message is displaying for both my FREE Listing customer who received the following link:

    http://weekendbroward.com/best-bands-in-south-florida/?action=renewlisting&renewal_id=48.

    And, I used the link from his FREE directory listing, which gave me a different ID but the same message. I have no idea how many other listing owners are receiving e-mails telling them that their listing is about to expire because my listings are always set to NO EXPIRATION DATE.

    http://weekendbroward.com/best-bands-in-south-florida/?action=renewlisting&renewal_id=133

    No matter which of the above URL's are used, the message says:

    Your renewal ID is invalid. Please use the URL you were given on the renewal e-mail message.

    I am using BDP version 3.2.3 and WordPress version 3.6.1.

    Thanks for your advice.

  6. businessdirectoryplugin
    Member
    Plugin Author

    Posted 8 months ago #

    Sorry that you ran into this--can you provide the same access requested above so we can look into this? This doesn't sound like normal or correct behavior so we need admin access to sort it out.

    http://businessdirectoryplugin.com/contact/

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