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1. ShoeboxApps
   Member
   Posted 1 year ago #

   Problem:
   Users can see and change the Ticket status field.

   Possible resolution:
   Remove the Status key under Ticket keys option.

   However, this removes that field altogether and I, as the admin can't even set/change it nor can my users see what the current ticket status is.

   Needed resolution:
   There needs to be an option to have the field visible to the user but NOT able to set or change it AND allow the admin to be able to set and change it.

   Note: I am a paying premium user of WATS.

   Thanks
   -Shoes

2. ShoeboxApps
   Member
   Posted 1 year ago #

   Okay, so I found the FAQ on your website. However, I think there needs to be more directions around how/where/what to hide.

   From the FAQ:

   In the style.css file of your active theme...

   For instance, if you want to hide the ticket priority field, add this code :
   

   .wats_select_ticket_priority_frontend
   {
   display:none;
   }

   Doesn't give me a lot to go on. Remember, we're users of your product, not coders. I have no idea what other fields I can hide are named. I don't know where to look for them. And, I have no idea where to put this 'code' in the style.css of my theme.

   I found the editor and can see the style.css file - but where in that file should I place that code? I tried to place it at the bottom but that didn't seem to work.

   Need either, better documentation around 'hiding' fields including what fields and where to place code -OR- include options is your WATS settings to take care of this for us (my first choice).

   Thanks
   -Shoes

3. firebird75
   Member
   Posted 1 year ago #

   There are two ways to achieve what you want to do :
   1/ Add the CSS style specifically for the users (not for the admin)
   2/ Use jQuery to disable the field for regular users

   This is some kind of advanced usage, most of the people aren't interested in this kind of hacks. The website documentation contains few tricks but it is hard to document any as they are really based on customer input. Also, if I detail too much hacks, this will probably create more confusion than solutions for people that aren't used to that...

   Feel free to drop me a mail through the website contact form to go further...

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