Posted 1 year ago #
I don't see Infolinks in Settings, I deleted plugin, and still infolinks show on site.
I can't remove it, its not in footer.php.
Please help me remove infolinks from site. I tried over official site, there is no FAQ, or anything about removing this plugin.
I feel like its virus, infecting my site atm.
Something that I don't want is there and I have no control over it.
I recommend all to avoid this plugin until they put complete removal option !
Posted 1 year ago #
Hi Kova,
This is Pamela from Infolinks. We absolutely have a way for you to remove Infolinks from your site if you believe that it's not a good fit. You can email our support team, support@infolinks.com, and they will assist you with this issue.
Thanks and happy blogging!
Pamela
Posted 1 year ago #
KovaZg - Is it showing on the back end of your site or the front end?
Is this a link or... what?
ETA - You're using W3TC. Make sure you flush your cache.
Posted 1 year ago #
Let me repeat:
1. Installed plugin
- didn't find anything in settings, didn't want to display anything before setup
- it didn't show until I got approved
2. After approved, I was still unable to see plugin in settings area on
Dashboard
3. I didn't find control on website to STOP it, or to close account
4. I did contact support, but nobody replied
5. I deactivated + deleted + cleared cache
6. It was still there on front !
7. I found code in header, not footer, removed
8. Now its fine.
Infolinks Team 1: please MAKE removal on site, or plugin it self.
Posted 1 year ago #
KovaZg - I'm asking as a moderator (i.e. if they're breaking plugin guidelines, I will ban them from the repo till they fix it) so bear with me since I can't test install this one myself right now :)
Are you saying their plugin edited your theme's header.php?
Meanwhile, the 'official' plugin appears to be http://wordpress.org/extend/plugins/infolinks-officlial-plugin/ and it works.
Posted 11 months ago #
I deleted this plugin and the ads still shows up. The customer care is inexistent.
Posted 11 months ago #
Hi Pranshavs, this is Pamela again from Infolinks. I'm sorry to hear that ads are still showing up after you've removed the plugin. You may have also integrated the Infolinks script manually into your site's source, which would explain why the ads are showing up. Also, our customer support is always ready to help and responds to all emails within 48 hours. If this continues, please contact them.
-Pamela
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