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Shareaholic | share buttons & related posts
[resolved] Related Posts Not Working / Social Counters Not Working (14 posts)

  1. livelovepasta
    Member
    Posted 9 months ago #

    My social icons appear below posts but the counters are not working. Is this an issue with another Pinterest specific plugin I have?

    Also, my Recommendations is not working, for 2 days it said processing and and then I just decided to uninstall/re-install the plugin, now showing green "ready" icon but not appearing on any posts...

    Please help, thanks.

    ps: I used this plugin before and was registered on the website, it's been a few months though and decided to give it another shot, maybe I need my site re-crawled on your end?

    http://wordpress.org/plugins/shareaholic/

  2. Andy - Shareaholic
    Member
    Posted 9 months ago #

    Hi livelovepasta,

    Could you send me a link to your website? I'd be happy to refresh your recommendations for you.

    We just launched version 3 of our recommendation engine and still need to rerun a bunch of websites. It'll update with more frequency once it all gets deployed.

    Sincerely,

    Andy Huang
    Shareaholic Support

  3. livelovepasta
    Member
    Posted 9 months ago #

    Could you send me a link to your website? I'd be happy to refresh your recommendations for you.

    Website: http://livelovepasta.com/

  4. healYOUnaturally
    Member
    Posted 9 months ago #

    Andy,

    I am having the same issue, except it is only for recommend posst.

    Can you please rerun my website?

    Thanks,

    http://www.healyounaturally.com

  5. buerosmart
    Member
    Posted 8 months ago #

    Hi there,

    same issue here: Reccomendations do no longer show up on the following website:

    http://wwww.simonsen-management.de

    Can you help to fix?

    Regards
    Michaela Steidl

  6. Andy - Shareaholic
    Member
    Posted 7 months ago #

    As a future note to anyone else having this issue, we added a button that allows you to force our system to refresh your related content.

    1. Sign in to your Shareaholic account
    2. In WordPress, go to '/wp-admin/admin.php?page=shareaholic-settings'
    3. Click the 'Edit General Settings' button on the far right hand side
    4. Click the 'Refresh' button near the bottom, you can use this once every 24 hours

    Once you click the button, your recommendations will get updated shortly. Though if our system is backed up, it might take a little while. Thanks for all your feedback!

  7. Marcelo Pedra
    Member
    Posted 6 months ago #

    Hello Andy, I found this topic cause in fact I dont realize why the Related Content looks old, always. I cannot be pressing the Refresh button every week. Will be an auto refresh feature sometime?

  8. lanina001
    Member
    Posted 2 months ago #

    I refreshed Shareaholic and the related posts didn't update. I don't know if I'm doing something wrong but my other posts show the same page in related posts, but, on that page, it shows nothing. I'm temporarily using another plugin but this is frustrating me.

    Also once I refreshed Shareaholic all my counters on my share buttons disappeared. Was that meant to happen?

  9. lanina001
    Member
    Posted 2 months ago #

    Never mind. Related posts seems to be working now (it was clashing with Jetpack). But my counters are still missing?

  10. devinemily_shareaholic
    Member
    Plugin Author

    Posted 2 months ago #

    @lanina001 - Can you post the url to your site and also send me your Shareaholic username? I'll take a look at what's going on with the counters.

    I'm sorry you are running into trouble, but I will help you sort this out :)

  11. lanina001
    Member
    Posted 2 months ago #

    Thanks devinemily. Site: http://www.suburbanzombie.net
    And I think my username is the same: lanina001

  12. Parag.kathare
    Member
    Posted 1 month ago #

    Hi,

    I am having same issue. Also, if i share post to facebook, it doesn't increase the count. Could you please help to check? My site is Site http://www.xtreamscoop.com

    Regards,
    Parag

    [Moderator Note: Please ensure that you are embedding links correctly in your posts. Link corrected.]

  13. esmi
    Forum Moderator
    Posted 1 month ago #

    @Parag.kathare: If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else's topic. This topic has been resolved.

  14. Parag.kathare
    Member
    Posted 1 month ago #

    Ohh So Sorry...

    Sure will use forum...

    Regards,
    Parag

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