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Events Manager
[resolved] Registration form will not submit (8 posts)

  1. dvsmith
    Member
    Posted 1 year ago #

    I've used Events Manager once before (for an event in October 2012), and it went swimmingly.

    I created a new event, yesterday and made the mistake of not testing it before sending out the link. When users enter their data and click "Register," the form momentarily changes to the spinning wheel, but does not do anything else.

    http://ducis.jhfc.duke.edu/events/gata-chris-jordan-encountering-midway/

    I've tested the past event (that did work) and the same issue occurs, now. On my dev site, I've disabled all other plugins, reinstalled Events Manager 5.3.5, resolved all JS console errors (Jetpack stats) and even switched to the TwentyTwelve theme, without it having any effect on the plugin functionality.

    Any suggestions?

    http://wordpress.org/extend/plugins/events-manager/

  2. dvsmith
    Member
    Posted 1 year ago #

    Apparently, the issue lies in some interaction with Jetpack (it and one other 'essential' plugin were the only ones I didn't disable).

    I'm still scratching my head on this.

  3. agelonwl
    Member
    Posted 1 year ago #

    Hi,

    this might be js issue; maybe you can try to check if wp_head() or wp_footer() within your theme header.php and/or footer.php is properly used.

  4. dvsmith
    Member
    Posted 1 year ago #

    That's my suspicion, too.

    Maddeningly, after turning off Jetpack, it worked fine for a short while, then failed, again, without any changes to the production configuration.

    I pulled all other plugins from the dev site and switched the theme to TwentyTwelve, without any resolution.

    I have a feeling that it may be some remnants of WP-SuperCache, due to a generated comment tag, despite the fact that I've deleted the plugin and all the files I have permission to modify.

    Unfortunately, my hands are partially bound -- I had complete access and control over my old server, which suffered a hardware failure, two months ago. IT policy changes, since the old box went live, mean that I don't have total access on the new dev box and zero access to the production install (aside from the WP Dashboard and a sync script). In addition, the old box was running SUSE and the new site is a different distro, so there are some differences in the overall configuration. (And I'm not even allowed access to the Apache/mySQL/PHP logs.)

    It could also be WP 3.5.x; the site was upgraded from 3.4.x without my permission, due to a security scare with another WP install, on another box, run by another department, so I didn't get a chance to test my custom theme against it and sort through any deprecated code.

    Hm.

  5. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    you may have a server error here... I get a problem when accessing:

    https://ducis.jhfc.duke.edu/wp-admin/admin-ajax.php?callback=jQuery18300037906549405306578_1359989964693

    which is what EM tries to access with ajax

  6. dvsmith
    Member
    Posted 1 year ago #

    Hm. I suspect its to do with the fact that the new server has /wp-admin/ .htaccess restrictions.

    Thanks for that bit of info -- now I have a specific place to point out to the OIT staff (since I can't change that access rule, myself).

    (This wouldn't be the first time that their security paranoia has broken parts of the site; I'd move the site to an off-campus host, but we're a provostial department and not allowed to do so.)

  7. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    yup, big chance that's the problem then.

  8. dvsmith
    Member
    Posted 1 year ago #

    Thanks, Marcus -- I've been pulling my hair out over this -- it's also broken another plugin, which I've used to run a grants competition, that ends today.

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