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[resolved] Refund for hosted account? (6 posts)

  1. cruisingkiwi
    Member
    Posted 1 year ago #

    Hi

    I have paid for a hosted account, but it was not clear that third party themes could not be used on a WP hosted account, so I have ported everything over to local servers in New Zealand. Because I signed up recently - 20 Dec 2012, is there a chance that the hosting/annual fee can be refunded? Also, can someone please tell me whether the annual fee renews automatically, or whether mere non-payment will make it lapse?

    Many thanks

    CruisingKiwi

  2. cubecolour
    ɹoʇɐɹǝpoɯ
    Posted 1 year ago #

    you're in the wrong place - you need to go to http://en.support.wordpress.com for WordPress.com support.

  3. ClaytonJames
    Member
    Posted 1 year ago #

    I've never heard of a self hosted account where you can't use third party themes. Any disputes over account fees or usages, or questions about your billing is something you will have to work out with your hosting service.

    [edit] perhaps I've misinterpreted... You must have paid for an premium feature account on wordpress.com ?

  4. cruisingkiwi
    Member
    Posted 1 year ago #

    Cubecolour -- many thanks for this. Greatly appreciated.

    ClaytonJames -- "Unless you are using the hosted version of wordpress on wordpress.com. In that case, you won't be able to use our themes as they don't allow any outside themes."

    Many thanks to you both.

    CruisingKiwi

  5. ClaytonJames
    Member
    Posted 1 year ago #

    Yep' - caught that too late. See my edit above.. Sorry. :-)

  6. cruisingkiwi
    Member
    Posted 1 year ago #

    Hey - no worries!! Just really appreciate the time you took to answer!

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