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[resolved] reconnected jetpack and stats have all reset back to 0 (6 posts)

  1. martdris
    Member
    Posted 10 months ago #

    My website jetpack stats have reset today after I disconnected and reconnected to wordpress.com . My website is http://www.hms69.com and my wordpress.com username is info@hms69.com

    The blog I need help with is http://www.hms69.com. Does anyone know why this has happenned as I will lose about one years worth of stats if I cannot get it back?!?

    http://wordpress.org/plugins/jetpack/

  2. martdris
    Member
    Posted 10 months ago #

    Is there anyone out there who can tell me why my stats have all reset? i've lost a years worth of data in 2 clicks!?!

  3. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    Hi there,

    Somehow I missed your original post from a week ago, I'm sorry about that.

    In any case, with Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That's what happened on your site; it previously used a different site URL, hms69.staging.wpengine.com, and for the record, the old blog ID was 43642999.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

  4. martdris
    Member
    Posted 10 months ago #

    Thankyou so much! I've been so worried! its all working now, although there are 5 days missing due to the mix up, is there any way to merge them or are these last 5 days going to always be a gap?

  5. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 10 months ago #

    Done, should be fixed now! Also for the record, the blog id you had temporarily for those days was 57345734.

    Also, I noticed that you are running an older version of Jetpack. you might want to update it, there have been several bug fixes and new features since 2.1.2! Have a look at our changelog here:

    http://wordpress.org/plugins/jetpack/changelog/

  6. martdris
    Member
    Posted 10 months ago #

    Amazeballs! thankyou!

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