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[resolved] recent update fail (3 posts)

  1. cjpotter
    Member
    Posted 1 year ago #

    this morning we tried to update Jetpack along with a few other plugin updates, but got an update fail message stating that the 'destination folder already exists'.
    Jetpack has now disappeared and we are unable to reload. previous updates have worked fine.
    any thoughts?

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to log in to your site via FTP, delete the Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    Let me know if it helps.

  3. cjpotter
    Member
    Posted 1 year ago #

    hi jereny - yes, thank you that appears to be back up and running now, with all our previous settings, so happy days.
    Thank you!

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